Abstract: The present invention relates to a system for the preparation of an extended, two layer document, said extended document forms a single package which comprises a text document and a meta-data layer program attached to it, said system comprises a meta-data layer editor, which in turn comprises: (a) a document connector module for receiving a text document, and for parsing the document to document elements; (b) rules editor for defining rules concerning the content of each meta-data layer element, rules concerning to the form of appearance of each meta-data layer element, and action rules concerning conditions for activation of meta-data layer elements, wherein meta-data layer elements correspond to selected document elements of said locked text document; (c) program generator for generating from said rules an intermediate meta-data layer program; and wherein said system further comprises at least one converter for receiving a copy of said locked document and also receiving said intermediate program from said p

Abstract: The present invention relates to a corporation call center system having real time capabilities, which comprises: (a) storage for at least a portion of the operational database of the corporation; (b) analysis module for analyzing the data of said storage, and forming model tables describing some selling and purchasing pattern of behavior as realized from prior knowledge, and model engine programs for operating with said model tables; (c) model engine programs for: (c.1.) initially, and in real time during a specific interaction with a customer, substituting real values relating to said specific interaction in said model tables, and determining respectively a most valuable parameter for the corporation or a ranking list of most valuable parameters which has to be obtained from said customer, and providing the same to a real time engine for introduction in real time to said customer; and (c.2.