Abstract: The present invention relates to a computer-automated laundry management system which is designed to improve access, control operation, record activities, and monitor multiple laundry machines in a facility. The automated system provides a user interface, an account manager, and a local machine controller. The invention can be retrofitted to domestic and commercial laundry machines (washers and dryers) with simple modification of the laundry machines. The system also uses a modem to provide remote functions such as notifying customers when the laundry service is completed as well as remote monitoring and accounting. The invention emphasizes software control to provide a highly flexible, feature-rich, and an easily adaptable functionality at a significantly lower cost than hardware-centered implementations.