Abstract: A system for facilitating the recovery of a user's lost item is provided that makes use of tags the user applies to the item and an interactive voice response (IVR) system. When a finder of the item calls a phone number displayed on the tag, the finder is directed to the IVR system. The finder is prompted to identify the item by providing a unique code displayed on the tag. Once the finder provides the unique code, a server in the system receives the phone number and unique code from the IVR system and verifies if there is a user associated with the tag. If so, the server sends a response back to the IVR system to obtain the finder's message indicating the location of the item. After the finder leaves a message, the message is transmitted automatically to the user in real time.