Abstract: Reservations for emergency/urgent care are made by users using a queue feature that identifies earliest available reservations at nearby care facilities that are identified based on user-selected facility search parameters. The queue feature identifies the earliest available reservations based on user-selected treatment categories and facility-selected capacity characteristics for the treatment categories, and recommends a best reservation. The treatment categories can be for example adult, child/pediatric, urgent care, direct admit, walk-in, or worker's comp. And the capacity characteristics can be for example wait time, black-out period, and/or maximum number of reservations per time period. In addition, a reservation-update feature enables the care facilities to update the capacity characteristics for the treatment categories at their facilities to reflect changed conditions.