Patents Assigned to ESP Systems, LLC
  • Service personnel communication system
    Patent number: 7791495
    Abstract: A data processing system for analyzing customer and employee interactions in a service establishment is disclosed. The data processing system comprises a plurality of remote customer, employee units and a central unit. The units each include a transceiver to send and receive signals. The signals are all received by the central unit and relayed to the appropriate unit. The central unit time stamps and records all signals in a database. The system further comprises an evaluation program which analyzes the signal data to provide employee performance ratings and staffing recommendations.
    Type: Grant
    Filed: February 19, 2008
    Date of Patent: September 7, 2010
    Assignee: ESP Systems, LLC
    Inventors: Devin Green, Drew Palmer, Edmond J. Dougherty, Jr., Todd A. Binkowski, Daniel Green
  • Service personnel communication system
    Patent number: 7782177
    Abstract: A data processing system for analyzing customer and employee interactions in a service establishment is disclosed. The data processing system comprises a plurality of remote customer, employee units and a central unit. The units each include a transceiver to send and receive signals. The signals are all received by the central unit and relayed to the appropriate unit. The central unit time stamps and records all signals in a database. The system further comprises an evaluation program which analyzes the signal data to provide employee performance ratings and staffing recommendations.
    Type: Grant
    Filed: February 22, 2008
    Date of Patent: August 24, 2010
    Assignee: ESP Systems, LLC
    Inventors: Devin Green, Drew Palmer, Edmond J. Dougherty, Jr., Todd A. Binkowski, Daniel Green
  • Service personnel communication system
    Patent number: 7385479
    Abstract: A data processing system for analyzing customer and employee interactions in a service establishment is disclosed. The data processing system, comprises a plurality of remote customer, employee units and a central unit. The units each include a transceiver to send and receive signals. The signals are all received by the central unit and relayed to the appropriate unit. The central unit time stamps and records all signals in a database. The system further comprises an evaluation program which analyzes the signal data to provide employee performance ratings and staffing recommendations.
    Type: Grant
    Filed: November 9, 2005
    Date of Patent: June 10, 2008
    Assignee: ESP Systems, LLC
    Inventors: Devin Green, Drew Palmer, Edmond J. Dougherty, Jr., Todd A. Binkowski, Daniel Green