Abstract: Analytics dashboards for critical event management systems that include artificial-intelligence (AI) functionalities, and related software. AI functionalities disclosed include pattern recognition and predictive modelling. One or more pattern-recognition algorithms can be used, for example, to identified patterns or other groupings within stored critical events, which can then be used to improve response performance and/or to inform the generation of predictive models. One or more predictive-modeling algorithms can be used to generate one or more predictive models that can then be used, for example, to make predictions about newly arriving critical events that can then be used, among other things, to provide optimal response performance and allow users to efficiently and effectively manage responses critical events. These and other features are described in detail.

Abstract: An emergency location information service (E-LIS) for network devices connected to proxy network devices. The proxy network devices are both analog and digital network devices. The proxy network devices send unique identification information for the network device connected to it and request either a location-by-reference (indirect location information) component or location-by-reference (direct location information) component to identify the network device for when an emergency event occurs.

Abstract: A method and system for locating a network device connected to a proxy network device in an emergency situation. When an electrical connection, whether through physical wires or over a wireless interface such as spread spectrum technology is made on a proxy network device (e.g., analog terminal adapter (ATA), analog or digital Private Branch Exchange (PBX) system, Digital Enhanced Cordless Telecommunications (DECT) devices, gateway, bridge, router, switch, etc.) for a network device, the proxy network device sends a connection identifier such as a port number or wireless channel number, Device IDentifier (DID) number, etc. to an emergency location server network device to associate the connection identifier on the proxy network device with connected network and with a current physical location to be used in an emergency. When an emergency event occurs, the connection identifier is used to determine an emergency current physical location that is used by first responders.

Abstract: An alert system, for alerting target subscribers, that automatically selects which of one or more messaging channels the alert system will use to send alert messages to the target subscribers. In some embodiments for cellular communication networks, an alert system of the present disclosure automatically selects between one or more broadcast messaging channels and one or more point-to-point messaging channels. In some embodiments, the automatic selection of the messaging channel attempts to maximize the number of target subscribers alerted in a predetermined alert-dissemination time. In some embodiments, an alert system of the present disclosure includes one or more user interfaces that allow a user to establish messaging parameters, including various categories of target subscribers to include as desired recipients of the alert message(s). Various methods for implementing one or more aspects of any of the alert systems of the present disclosure are also disclosed.

Abstract: Systems and methods for a cloud management system which utilizes both technical and business metrics to achieve operational efficiencies. The systems and methods can be used to provide an elastic infrastructure model for an emergency notifications system which delivers near infinite scale with guaranteed near 100% uptime. In an embodiment, a mass recipient emulator can be utilized for testing of the notifications system with actual phone call or message exchange.

Abstract: An alert system, for alerting target subscribers, that automatically selects which of one or more messaging channels the alert system will use to send alert messages to the target subscribers. In some embodiments for cellular communication networks, an alert system of the present disclosure automatically selects between one or more broadcast messaging channels and one or more point-to-point messaging channels. In some embodiments, the automatic selection of the messaging channel attempts to maximize the number of target subscribers alerted in a predetermined alert-dissemination time. In some embodiments, an alert system of the present disclosure includes one or more user interfaces that allow a user to establish messaging parameters, including various categories of target subscribers to include as desired recipients of the alert message(s). Various methods for implementing one or more aspects of any of the alert systems of the present disclosure are also disclosed.

Abstract: Systems, methods, and computer-readable storage media providing highly scalable and fault tolerant notification systems are disclosed. Disclosed notification systems may be configured to: receive a plurality of notification requests including message content and recipient information, which may be allocated to at least one notification engine for processing. A notification engine may be configured to: generate a plurality of attempts corresponding to notification requests allocated for processing by the first notification engine and assign each generated attempt to a particular attempt queue. A plurality of connectors may be configured to: select a set of attempts for transmission from the plurality of attempt queues, transmit the set of attempts via at least one communication network. One or more databases may be provided to store status information associated with processing of notification requests by the first notification engine.

Abstract: Systems, methods, and computer-readable storage media for providing a notification system are disclosed. The notification system may be configured to select one or more notification requests from each of a plurality of notification request queues, and generate a plurality of attempts for each of the one or more selected notification requests. The attempts may be assigned to one of a first plurality of attempt queues, and flow control logic may be executed against the first plurality of attempt queues to dynamically select attempts for transmission from among the first plurality of attempt queues. Selected attempts are inserted into one of a second plurality of attempt queues, and a plurality of connectors may be configured to select attempts from the second plurality of attempts queues for transmission via a communication channel.

Abstract: Systems and methods for a DNS management system utilize a distance-based and/or a performance-based A record. A DNS management system of embodiments receives a request from a client for an IP address associated with a domain name. A database of IP address location records is queried to determine a geographic location of the client in operation according to embodiments. An A record corresponding to the geographically closest available server node may thereafter be delivered to the client. A system operable according to embodiments may additionally or alternatively monitor the performance of available servers and deliver an A record corresponding to the best performing local server.

Abstract: Systems and methods for a cloud management system which utilizes both technical and business metrics to achieve operational efficiencies. The systems and methods can be used to provide an elastic infrastructure model for an emergency notifications system which delivers near infinite scale with guaranteed near 100% uptime. In an embodiment, a mass recipient emulator can be utilized for testing of the notifications system with actual phone call or message exchange.

Abstract: Methods and systems for providing electronic notifications are described. A server is configured to serve an interface, such as a Web page, to a terminal that requests from a user a first set of user contacts to be used to provide notifications to the user by a telephonic notification system in response to a notification process initiated by an organization associated with the user. The interface further requests a first set of priorities corresponding to the first set of user contacts, wherein the notification system will attempt to provide notifications to the first set user contracts in an order based at least in part on the first set of priorities. A database is configured to store the first set of user contacts and the first set of priorities. A voice interface circuit is configured to transmit a voice notification to at least one of the first set of user contacts.

Abstract: Methods and systems for providing electronic notifications are described. A server is configured to serve an interface, such as a Web page, to a terminal that requests from a user a first set of user contacts to be used to provide notifications to the user by a telephonic notification system in response to a notification process initiated by an organization associated with the user. The interface further requests a first set of priorities corresponding to the first set of user contacts, wherein the notification system will attempt to provide notifications to the first set user contracts in an order based at least in part on the first set of priorities. A database is configured to store the first set of user contacts and the first set of priorities. A voice interface circuit is configured to transmit a voice notification to at least one of the first set of user contacts.

Abstract: Systems and methods for a cloud management system which utilizes both technical and business metrics to achieve operational efficiencies. The systems and methods can be used to provide an elastic infrastructure model for an emergency notifications system which delivers near infinite scale with guaranteed near 100% uptime. In an embodiment, a mass recipient emulator can be utilized for testing of the notifications system with actual phone call or message exchange.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium are presented, for providing incident notifications. The systems and processes disclosed here automatically generate and send notifications relating to an incident in accordance with an enterprise's business rules and provide real time reporting of all communications relating to the incident.

Abstract: Methods and systems for providing electronic notifications are described. A server is configured to serve an interface, such as a Web page, to a terminal that requests from a user a first set of user contacts to be used to provide notifications to the user by a telephonic notification system in response to a notification process initiated by an organization associated with the user. The interface further requests a first set of priorities corresponding to the first set of user contacts, wherein the notification system will attempt to provide notifications to the first set user contracts in an order based at least in part on the first set of priorities. A database is configured to store the first set of user contacts and the first set of priorities. A voice interface circuit is configured to transmit a voice notification to at least one of the first set of user contacts.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium are presented, for providing incident notifications. The systems and processes disclosed here automatically generate and send notifications relating to an incident in accordance with an enterprise's business rules and provide real time reporting of all communications relating to the incident.

Abstract: Methods and systems for providing electronic notifications are described. A server is configured to serve an interface, such as a Web page, to a terminal that requests from a user a first set of user contacts to be used to provide notifications to the user by a telephonic notification system in response to a notification process initiated by an organization associated with the user. The interface further requests a first set of priorities corresponding to the first set of user contacts, wherein the notification system will attempt to provide notifications to the first set user contracts in an order based at least in part on the first set of priorities. A database is configured to store the first set of user contacts and the first set of priorities. A voice interface circuit is configured to transmit a voice notification to at least one of the first set of user contacts.