Abstract: An example method for managing access to a VR platform includes causing presentation of a virtual room including display of a plurality of user identifiers corresponding to users using a non-VR mobile application and users using the VR platform. The plurality of user identifiers are sorted on a wait list based on an elapsed wait time associated with each user. The example method also includes causing display of a graphical assistance pod, and responsive to its activation, displaying a user interface to present tools usable selectable by a support representative for managing interactions with the plurality of users. The example method further includes establishing a secure communication channel between the support representative and the at least one of the plurality of users using the non-VR mobile application.