Abstract: A networked system of terminals and servers includes one or more customer terminals, one or more customer service expert terminals and communications links enabling communication between selected ones of the customer and expert terminals. Each of the customer and expert terminals supports two-way transmission of audio, video and other data. A peer-to-peer link is established between the selected customer and expert terminals to facilitate communications. Selected data are sent through a system server. The system thereby enables customers and experts to interact with each other in a natural conversational manner. The system thereby enables businesses and other organizations to provide effective customer support to there customers wherever located, using a customer support staff that need not be physically located at the customer's location.