Patents Assigned to FIDELITY INFORMATION SERVICES, LLC
  • Publication number: 20240296847
    Abstract: Systems and methods for contactless authorization using voice recognition is disclosed. The system may include one or more memory units storing instructions and one or more processors configured to execute the instructions to perform operations. The operations may include receiving user data comprising a user identifier, an audio data having a first data format, and a client device identifier. The operations may include generating a processed audio data based on the received audio data. The processed audio data may have a second data format. The operations may include transmitting, to a speech module, the processed audio data. The operations may include receiving from the speech module, a voice match result. In some embodiments, the operations include authenticating a user based on the voice match result and transmitting, to a client device associated with the client device identifier, a client notification comprising a result of the authentication.
    Type: Application
    Filed: May 10, 2024
    Publication date: September 5, 2024
    Applicant: FIDELITY INFORMATION SERVICES, LLC
    Inventors: Raghavendra Pratap SINGH, Vijayendra Virendra MISHRA
  • Publication number: 20240256574
    Abstract: Systems and methods for managing change requests are disclosed. A system for managing change requests may include a memory storing instructions and at least one processor configured to execute instructions to perform operations including: receiving, from a client device, a change request; routing the change request to a first similarity determination pipeline, based on the first classification, identifying an implementation device; and transmitting the change request to the implementation device. The first similarity determination pipeline may be configured to: extract at least one first request element from the change request; determine a first group of change requests based on the at least one first extracted request element; determine a first similarity metric between the change request and the first group of change requests; and determine a first classification of the change request based on the first similarity metric.
    Type: Application
    Filed: April 11, 2024
    Publication date: August 1, 2024
    Applicant: FIDELITY INFORMATION SERVICES, LLC
    Inventor: Ranadhir Ghosh
  • Patent number: 12021864
    Abstract: Systems and methods for contactless authorization using voice recognition is disclosed. The system may include one or more memory units storing instructions and one or more processors configured to execute the instructions to perform operations. The operations may include receiving user data comprising a user identifier, an audio data having a first data format, and a client device identifier. The operations may include generating a processed audio data based on the received audio data. The processed audio data may have a second data format. The operations may include transmitting, to a speech module, the processed audio data. The operations may include receiving from the speech module, a voice match result. In some embodiments, the operations include authenticating a user based on the voice match result and transmitting, to a client device associated with the client device identifier, a client notification comprising a result of the authentication.
    Type: Grant
    Filed: January 8, 2019
    Date of Patent: June 25, 2024
    Assignee: FIDELITY INFORMATION SERVICES, LLC.
    Inventors: Raghavendra Pratap Singh, Vijayendra Virendra Mishra
  • Patent number: 12014740
    Abstract: Systems and methods for contactless authorization using voice recognition is disclosed. The system may include one or more memory units storing instructions and one or more processors configured to execute the instructions to perform operations. The operations may include receiving user data comprising a user identifier, an audio data having a first data format, and a client device identifier. The operations may include generating a processed audio data based on the received audio data. The processed audio data may have a second data format. The operations may include transmitting, to a speech module, the processed audio data. The operations may include receiving from the speech module, a voice match result. In some embodiments, the operations include authenticating a user based on the voice match result and transmitting, to a client device associated with the client device identifier, a client notification comprising a result of the authentication.
    Type: Grant
    Filed: March 16, 2020
    Date of Patent: June 18, 2024
    Assignee: FIDELITY INFORMATION SERVICES, LLC
    Inventors: Raghavendra Pratap Singh, Vijayendra Virendra Mishra
  • Patent number: 12001892
    Abstract: The disclosed embodiments include a method for providing cloud computing semantic layer. The method comprises receiving a description of a semantic layer operation performed by a semantic layer, the description including multiple implementations of the semantic layer operation, the multiple implementations differing in at least one of cloud operations used or cloud computing platforms used; receiving a request that indicates performance of the semantic layer operation; receiving first resource usage indications corresponding to the cloud operations, wherein the first resource usage indications comprise direct or indirect indications of least one of a storage amount, a compute amount, a number of transactions, a bandwidth, a number of application programming interface calls, or an application or database type associated with each of the cloud operations; selecting a first one of the multiple implementations; and communicating with the first one of the cloud providers to perform the semantic layer operation.
    Type: Grant
    Filed: June 22, 2023
    Date of Patent: June 4, 2024
    Assignee: FIDELITY INFORMATION SERVICES, LLC
    Inventors: John Thuma, Timothy Charles Nargassans
  • Publication number: 20240119480
    Abstract: Computer-implemented systems and methods for initiating a transaction, the transaction generating a validation request to verify a customer's identity, the validation request requesting a first unique randomized identifier from a mobile payment cloud; transmitting the first unique randomized identifier to a customer device, the first unique randomized identifier being forwarded to the mobile payment cloud as a second unique randomized identifier to validate the transaction; receiving an authentication from the mobile payment cloud based on a result of validating the transaction; transmitting a customer identification code and the cash value to an interbank network as an interbank transaction request; receiving a response from the interbank network regarding the interbank transaction request; and processing the transaction based on the response from the interbank network.
    Type: Application
    Filed: December 20, 2023
    Publication date: April 11, 2024
    Applicant: FIDELITY INFORMATION SERVICES, LLC
    Inventors: Robert D. WOODBURY, Deborah A. TESSLER
  • Publication number: 20240028430
    Abstract: Computer-implemented systems and methods for analyzing applications include, obtaining user data records from a server, constructing an instruction template, the instruction template includes main streams, the instruction template adding the user data records as user parameters corresponding to the main streams, transmitting the user data records to a file transfer connection, inputting the instruction template and a first command into the file transfer connection, the file transfer connection executes the first command, inputting the file transfer connection and a second command into the script file, the script file executes the second command, opening each of the main streams through the pre-defined driver program by using variable records to retrieve a plurality of in-streams of each of the main streams, aggregating the main streams and the in-streams associated with the user parameters resulting a final output, transmitting the final output to the server.
    Type: Application
    Filed: July 27, 2023
    Publication date: January 25, 2024
    Applicant: FIDELITY INFORMATION SERVICES, LLC
    Inventor: Rajiv RAMANJANI
  • Patent number: 11861611
    Abstract: A system that automates the clearing and settlement of electronic coupons (E-Coupons) by leveraging existing technologies and enabling E-Coupon redemption at any merchant having electronic funds transfer (EFT) capabilities, such as credit/debit card acceptance. The system reduces opportunities for fraud, reduces or eliminates the need for manual clearinghouse counting and sorting of coupons, and provides an electronic audit trail for coupon redemption, tying a specific purchase to a specific coupon. After registering and selecting coupons, consumers then use an E-Coupon card or account access device at a merchant's point-of-sale (POS) terminal. E-Coupon values are deducted from the consumer's final amount due. Both consumer package goods manufacturers (CPGs) and merchants may be charged a fee. Expired coupons are automatically removed from the account and their value refunded to the CPGs. Reports on redeemed coupons and consumer profiles can be generated and provided to CPGs or merchants.
    Type: Grant
    Filed: October 17, 2022
    Date of Patent: January 2, 2024
    Assignee: FIDELITY INFORMATION SERVICES, LLC
    Inventors: Vicki L. James, Jeffrey Jay Erdmann
  • Patent number: 11836040
    Abstract: A method includes receiving, from a first remote device, an initial first plurality of status metrics corresponding to a first domain, each of the initial plurality of status metrics indicating whether a corresponding parameter of the first domain requires remediation. The method includes comparing the initial plurality of status metrics to a reference database, the reference database listing previously encountered problems with known remediation solutions. The method includes receiving from the first remote device, an updated plurality of status metrics corresponding the first domain, each of the updated plurality of status metrics indicating whether a corresponding parameter of the first domain requires remediation. The method includes applying an algorithm to the updated plurality of status metrics to generate a maturity score of the first domain. The method includes combining the maturity score of the first domain and a maturity score of a second domain to generate a maturity report.
    Type: Grant
    Filed: December 15, 2021
    Date of Patent: December 5, 2023
    Assignee: FIDELITY INFORMATION SERVICES, LLC
    Inventors: Hemendra N. Chonkar, Erik Ostermueller, Shambhu Sinha, Joseph Prabhakar
  • Patent number: 11836111
    Abstract: The disclosed embodiments include systems and methods for tracing data. A disclosed tracing system can receive a request to access original data. The request can be associated with access request metadata. The tracing system can generate a tracer based at least in part on the access request metadata and can generate an altered version of the first data by inserting the tracer into the original data. The tracing system can update a database or log file associated with the first data to include association information based on the access request metadata. The tracing system can then provide the altered version of the first data in response to the request.
    Type: Grant
    Filed: December 1, 2022
    Date of Patent: December 5, 2023
    Assignee: FIDELITY INFORMATION SERVICES, LLC
    Inventors: John Thuma, Timothy Charles Nargassans
  • Patent number: 11830075
    Abstract: Systems, methods, and devices are presented for providing and managing investments and workflow for investors and sponsors are described. The system provides and utilizes an actionable, reliable, transparent, real-time, collaborative marketplace for facilitating funding and distribution and for reviewing the performance of private placements via an online, authoritative, unified compliance and execution platform for private placements and other investments.
    Type: Grant
    Filed: May 14, 2020
    Date of Patent: November 28, 2023
    Assignee: FIDELITY INFORMATION SERVICES, LLC
    Inventors: John Pizzi, Kim Vogel, Craig Setera, Christian Andraca, Steve Lemmer, Tim Morrison
  • Publication number: 20230342685
    Abstract: Some aspects of the present disclosure are directed to computer-implemented systems and methods for efficient ticket resolution. The methods may include: receiving a request to resolve an issue; analyzing, via natural language processing, the language in the request to determine the issue to be resolved; determining whether the issue meets a condition for automated resolution; if the condition is met: extracting, via an application programming interface and from the at least one user device, information needed to resolve the issue; and resolving the issue using the extracted information; and if the condition is not met: generating a ticket; assigning a work group to the ticket; determining whether a job aid associated with the issue exists; and forwarding at least one of: the job aid; received communications from the work group; and an estimated amount of time to resolution.
    Type: Application
    Filed: June 28, 2023
    Publication date: October 26, 2023
    Applicant: FIDELITY INFORMATION SERVICES, LLC
    Inventors: Joel E. DAKE, Damyn L. GESSLER, Shane M. PATZLSBERGER, Shane W. Strunk, Benjamin Wellmann
  • Patent number: 11734082
    Abstract: The disclosed embodiments include a method for providing a cloud computing semantic layer operation. The method can comprise receiving a description of a semantic layer operation, the description specifying performance of the semantic layer operation by the semantic layer using a first cloud operation performed on a first cloud computing platform; receiving a first resource usage indication corresponding to the first cloud operation, wherein the resource usage indication comprises a direct or indirect indication of least one of a storage amount, a compute amount, a number of transactions, a bandwidth, a number of application programming interface calls, or an application or database type associated with the first cloud operation; receiving a request that indicates performance of the semantic layer operation; providing an estimated resource usage indication; receiving confirmation of the request; and communicating with the cloud provider to perform the semantic layer operation.
    Type: Grant
    Filed: June 9, 2022
    Date of Patent: August 22, 2023
    Assignee: FIDELITY INFORMATION SERVICES, LLC
    Inventors: John Thuma, Timothy Charles Nargassans
  • Patent number: 11735208
    Abstract: Methods and systems include sending recording data of a call to a first server and a second server, wherein the recording data includes a first voice of a first participant of the call and a second voice of a second participant of the call; receiving, from the first server, a first emotion score representing a degree of a first emotion associated with the first voice, and a second emotion score representing a degree of a second emotion associated with the first voice; receiving, from the second server, a first sentiment score, a second sentiment score, and a third sentiment score; determining a quality score and classification data for the recording data based on the first emotion score, the second emotion score, the first sentiment score, the second sentiment score, and the third sentiment score; and outputting the quality score and the classification data for visualization of the recording data.
    Type: Grant
    Filed: October 31, 2022
    Date of Patent: August 22, 2023
    Assignee: FIDELITY INFORMATION SERVICES, LLC
    Inventor: Rajiv Ramanjani
  • Patent number: 11726832
    Abstract: The disclosed embodiments include a method for providing cloud computing semantic layer. The method comprises receiving a description of a semantic layer operation performed by a semantic layer, the description including multiple implementations of the semantic layer operation, the multiple implementations differing in at least one of cloud operations used or cloud computing platforms used; receiving a request that indicates performance of the semantic layer operation; receiving first resource usage indications corresponding to the cloud operations, wherein the first resource usage indications comprise direct or indirect indications of least one of a storage amount, a compute amount, a number of transactions, a bandwidth, a number of application programming interface calls, or an application or database type associated with each of the cloud operations: selecting a first one of the multiple implementations; and communicating with the first one of the cloud providers to perform the semantic layer operation.
    Type: Grant
    Filed: June 9, 2022
    Date of Patent: August 15, 2023
    Assignee: FIDELITY INFORMATION SERVICES, LLC
    Inventors: John Thuma, Timothy Charles Nargassans
  • Patent number: 11720411
    Abstract: The disclosed embodiments include a method for providing cloud computing semantic layer. The method comprises receiving a description of a semantic layer operation performed by a semantic layer, the description including multiple implementations of the semantic layer operation, the multiple implementations differing in at least one of cloud operations used or cloud computing platforms used; receiving a request that indicates performance of the semantic layer operation; receiving first resource usage indications corresponding to the cloud operations, wherein the first resource usage indications comprise direct or indirect indications of least one of a storage amount, a compute amount, a number of transactions, a bandwidth, a number of application programming interface calls, or an application or database type associated with each of the cloud operations; selecting a first one of the multiple implementations; and communicating with the first one of the cloud providers to perform the semantic layer operation.
    Type: Grant
    Filed: December 27, 2022
    Date of Patent: August 8, 2023
    Assignee: FIDELITY INFORMATION SERVICES, LLC
    Inventors: John Thuma, Timothy Charles Nargassans
  • Patent number: 11715088
    Abstract: Systems and methods are disclosed for providing cloud-based access to consumer financial information. A cloud-based platform may receive a notification from a server, the notification comprising a request to access consumer data associated with a financial services account. After confirming authorization by both the associated financial services account provider and the consumer, the platform may configure a software object identifying the server and at least a portion of the consumer data that the server is authorized to access. After presentation of the configured software object by the third party server, the platform may verify the configured software object, and provide to the server access to the authorized consumer data. The server may then utilize the provided consumer data to perform a mobile service for the consumer.
    Type: Grant
    Filed: March 1, 2021
    Date of Patent: August 1, 2023
    Assignee: FIDELITY INFORMATION SERVICES, LLC
    Inventor: Rodney Aiglstorfer
  • Publication number: 20230135204
    Abstract: Methods and systems for regulating generation of units according to at least one encryption technique associated with a blockchain are disclosed. In some embodiments, a system includes a communication device configured to communicate with a computing device executing an application and a processor configured to execute instructions to perform operations. The operations include receiving transaction information describing a transaction; based on the transaction, determining product awards for at least one product awards program for the transaction; using the blockchain, determining a real-time conversion rate for the transaction, where the real-time conversion rate is regulated by the at least one encryption technique; based on the real-time conversion rate, converting the product awards to units; and entering into the blockchain encrypted data associated with the transaction, wherein the encrypted data is encrypted according to the at least one encryption technique.
    Type: Application
    Filed: December 27, 2022
    Publication date: May 4, 2023
    Applicant: FIDELITY INFORMATION SERVICES, LLC.
    Inventors: Cassie BOUTELLE, Lou GRILLI, Troy LAND, James HEYSTEK, Wade D. MURRAY
  • Publication number: 20230118407
    Abstract: Methods and systems for autonomous testing of a computer application include receiving analytic data associated with at least one application programming interface (API) flow, wherein an API flow of the at least one API flow includes at least one API; determining response data of the at least one API by inputting the analytic data to a prediction model determined based on a first machine learning technique; determining a subset of the at least one API flow based on the response data and input data representing at least one of a priority level or a risk level of the at least one API flow; and outputting the subset of the at least one API flow for execution.
    Type: Application
    Filed: December 15, 2022
    Publication date: April 20, 2023
    Applicant: FIDELITY INFORMATION SERVICES, LLC
    Inventors: Rajiv RAMANJANI, Shefali GARG
  • Patent number: 11630712
    Abstract: Systems and methods for on demand service integration. A system includes at least one processor and a storage medium storing instructions that, when executed by the one or more processors, cause the at least one processor to perform operations including receiving from a customer system a request to integrate a partner service with an integrator instance at the customer system and searching an integrator database for a partner service communication template based on the received request. The operations also include configuring the integrator instance to receive communications from a partner service instance based on the communication template and establishing a communication link between the integrator instance and the partner service instance.
    Type: Grant
    Filed: July 15, 2020
    Date of Patent: April 18, 2023
    Assignee: FIDELITY INFORMATION SERVICES, LLC
    Inventor: Scott Meyer