Abstract: A computer-readable storage medium containing a data server application, which when executed on a processor is configured to perform an operation providing a view of performance data based on multiple performance rating criteria for evaluating multiple customer service agents across an enterprise. The operation may include receiving data corresponding to call handling for a first agent from the multiple agents and processing the received data to generate performance data for the first agent based on process steps followed by the first agent for handling a call type. The operation also includes assigning a color scheme to the process steps depending on the importance of the steps to an enterprise and transmitting a signal to display agent performance data based on the color scheme and indicative of steps missed by the first agent.

Abstract: In accordance with one embodiment, an adapter for connecting a network device is provided. The adapter includes adapter housing. The adapter housing further includes a base and a wall, such that the wall extends axially from the base. The base of the adapter housing also includes an inner surface and an outer surface. The adapter includes a plurality of socket openings that extend across the base between the inner surface and the outer surface. The plurality of socket openings extend axially, the socket openings continue across the inner surface of the base through the first end of the rim and the second end of the rim. In one embodiment, the adapter includes a bypass circuit. The bypass circuit allows a network device to get power from a line side of a power meter and the consumer to get power from the load side of the power meter.

Abstract: Disclosed is a computer-implemented method for providing a call efficiency indicator. The method includes determining an agent scheduled time for a call efficiency indicator period; determining a number of calls handled by the agent for each particular call type during the call efficiency indicator period; calculating the average time it took that agent to handle calls, on a call type basis and during the call efficiency indicator period; determining an Average Handle Time metric; calculating idle time for the agent for the call efficiency indicator period; and calculating the call efficiency indicator for the call efficiency indicator period as a function of the number of calls handled by the agent, the Average Handle Time, the idle time, and the agent scheduled time.

Abstract: A computer-readable storage medium containing a data server application, which when executed on a processor is configured to perform an operation providing a view of performance data based on multiple performance rating criteria for evaluating multiple customer service agents across an enterprise. The operation may include receiving data corresponding to call handling for a first agent from the multiple agents and processing the received data to generate performance data for the first agent based on process steps followed by the first agent for handling a call type. The operation also includes assigning a color scheme to the process steps depending on the importance of the steps to an enterprise and transmitting a signal to display agent performance data based on the color scheme and indicative of steps missed by the first agent.

Abstract: In accordance with one embodiment, a gateway node having a housing, a bracket mounted relay and wireless communication capabilities. The gateway node is connected to a pad mount transformer.

Abstract: Disclosed is a system for tracking AMI assets. The system includes a product tracking database and a number of interfaces that provide access to the database. Different modules can communicate with the database, which include an administration module, a device management module, an UPR management module, a documents module, an assets module, an indicator group module, an inventory module, and a reports and dashboard module.

Abstract: A computer-implemented method for remotely controlling an AMI is disclosed. The method includes receiving at an AMI controller module, meter event data from a remote command and control module; generating, at a third module, rules for the management, implementation and compliance documentation of connect/disconnect orders; processing, at the third module, the meter event data based on those rules to aggregate, batch, filter, or prioritize execution of individual connect/disconnect orders; communicating the connect/disconnect execution orders and policy compliance verification information to the AMI controller module; and, at the AMI controller module, executing connect/disconnect operations via the command and control module.

Abstract: The system and method of the present disclosure generally comprises a widget that collects and organizes pertinent meter-centric investigation information; allows quick and easy access to additional detail; provides the ability to make updates; and interfaces with other applications through, for example, automated meter change orders. The system and method of the present disclosure further comprises several inquiry modules, including but not limited to an unread meter work queue, unread meter priority work queue, meter cancellation widget, and unread meter work queue administration.

Abstract: In accordance with one embodiment, a gateway node having a housing, a bracket mounted relay and wireless communication capabilities. The gateway node is connected to a pad mount transformer.

Abstract: In accordance with one embodiment, an adapter for connecting a network device is provided. The adapter includes adapter housing. The adapter housing further includes a base and a wall, such that the wall extends axially from the base. The base of the adapter housing also includes an inner surface and an outer surface. The adapter includes a plurality of socket openings that extend across the base between the inner surface and the outer surface. The plurality of socket openings extend axially, the socket openings continue across the inner surface of the base through the first end of the rim and the second end of the rim. In one embodiment, the adapter includes a bypass circuit. The bypass circuit allows a network device to get power from a line side of a power meter and the consumer to get power from the load side of the power meter.

Abstract: Combustion turbine air intake filter assemblies, their components, and methods of use are disclosed. In certain embodiments, the assemblies may be useful, inter alia, for extending high efficiency filter life, reducing turbine downtime for filter assembly changeouts, or adjusting filter assemblies to address changing local conditions after the assemblies have been put into service.

Abstract: A system for measuring and reporting changing levels of liquids in a storage tank includes a sensing device having a fluid level sensor, an accelerometer, a wireless transceiver, and a microcontroller for detecting the volume of liquid in the storage tank in response to determining that the storage tank is not moving and sending an alert message if the volume of liquid in the storage tank has changed from a previous volume by a threshold amount. The system also includes a central tracking computer having a tracking database and being interfaced to the Internet, and a master control unit attached to the storage tank. The master control unit is for: receiving the alert message from the sensing device; obtaining the location of the storage tank; and communicating the alert message and the location of the storage tank to the central tracking computer for storage in the tracking database.

Abstract: The present invention includes a method for sequencing a meter route. The method may include a step for adding routes or premises to a map. This step may be implemented as a user initiated action with the operator creating a new route based on preexisting routes as a starting point. The premises or existing routes may correspond to a particular zip code. In one embodiment, every premise may be tied to a route.

Abstract: Disclosed is a computer-implemented method for providing a call efficiency indicator. The method includes determining an agent scheduled time for a call efficiency indicator period; determining a number of calls handled by the agent for each particular call type during the call efficiency indicator period; calculating the average time it took that agent to handle calls, on a call type basis and during the call efficiency indicator period; determining an Average Handle Time metric; calculating idle time for the agent for the call efficiency indicator period; and calculating the call efficiency indicator for the call efficiency indicator period as a function of the number of calls handled by the agent, the Average Handle Time, the idle time, and the agent scheduled time.

Abstract: Disclosed is a system and method for providing a view of performance data based on a number of performance rating criteria for evaluating a plurality of customer service agents across an enterprise. The method includes receiving data corresponding to call handling for an agent; processing data to generate performance data for said first agent based on process steps followed by the agent for handling a call type; assigning a color scheme to process steps depending on the importance of the steps to an enterprise; and transmitting a signal to display agent performance data based on the color scheme and indicative of steps missed by the agent.

Abstract: Disclosed is a computer-implemented method for providing a view of performance of a plurality of customer service agents across an enterprise. The method includes receiving data corresponding to call handling for the plurality of agents from application programs executing on at least two computers located in different customer service operation sites; processing the received data to generate performance data for the different sites and for different agent skills; and transmitting a display signal with average handle time data.

Abstract: A system and method for monitoring degradation of a device having a metal layer and a composite layer, such as a vehicle-mounted boom arm. The system can include a collar mounted on an outer surface of the device, a radiography device movably coupled to the collar, and a monitor. The radiography device can include a source of radiography signals positioned to direct radiography signals through at least a portion of the device and a detector to detect radiography signals that have passed through the device. The monitor can be connected to the detector to display an image of the device generated from the detected radiography signals. Anomalies in the device image can represent degradation in the device.

Abstract: In accordance with one embodiment, a gateway node having a housing, a bracket mounted relay and wireless communication capabilities. The gateway node is connected to a pad mount transformer.

Abstract: A system and method for monitoring degradation of a device having a metal layer and a composite layer, such as a vehicle-mounted boom arm. The system can include a collar mounted on an outer surface of the device, a radiography device movably coupled to the collar, and a monitor. The radiography device can include a source of radiography signals positioned to direct radiography signals through at least a portion of the device and a detector to detect radiography signals that have passed through the device. The monitor can be connected to the detector to display an image of the device generated from the detected radiography signals. Anomalies in the device image can represent degradation in the device.

Abstract: Disclosed is a system and method for providing a view of energy usage data or events generated by at least one AMI meter and customer profile information. The system and method involves the collection of information about a customer by different business units which are part of a service provider. The system and method includes a user computer having the capability of gathering data about a customer from the different business units, including energy usage data. The user computer may calculate a level of satisfaction of the customer with respect to that customer's interactions with the different business units and display icons reflecting such levels of satisfaction through use of widgets.