Abstract: A system and method is provided to allow for real-time communication between a web browser application and a contact center resource, where media codecs supported by the two parties may differ. A processor is configured to bridge the media exchanged between the browser and contact center resource. In bridging the media, the processor transcodes the media based on a first media codec for media directed to and from the web browser application, and further transcodes the media based on the second media codec for media directed to and from a contact center resource.
Type:
Application
Filed:
July 31, 2013
Publication date:
May 8, 2014
Applicant:
GENESYS TELCOMMUNICATIONS LABORATORIES, INC.
Inventors:
Henry Lum, Anthony Lam, Vyacheslav Sayko