Abstract: Apparatuses, computer readable mediums, and methods of co-browsing between a visitor and an operator are disclosed. The method may include on a condition that an event associated with a tab is received, handling the event. The method may include on a condition of receiving a user interface event or a webpage data update from the visitor, handling the user interface event or received webpage data update. Another method may include on a condition of an operator becoming active, sending webpage data regarding an active tab for visitors. The method may include receiving a webpage data update associated with the active tab from a first visitor. The method may include storing the webpage data update based on the first visitor and the active tab. The method may include sending an indication of the webpage data update to the operator with an indication of the active tab and of the first visitor.
Type:
Application
Filed:
August 11, 2020
Publication date:
November 26, 2020
Applicant:
GLIA TECHNOLOGIES, INC.
Inventors:
Carlos Paniagua, Madis Nomme, David Rodas, Mehrbod Sharifi, Justin DiPietro, Daniel Michaeli
Abstract: Apparatuses, computer readable mediums, and methods of co-browsing between a visitor and an operator are disclosed. The method may include on a condition that an event associated with a tab is received, handling the event. The method may include on a condition of receiving a user interface event or a webpage data update from the visitor, handling the user interface event or received webpage data update. Another method may include on a condition of an operator becoming active, sending webpage data regarding an active tab for visitors. The method may include receiving a webpage data update associated with the active tab from a first visitor. The method may include storing the webpage data update based on the first visitor and the active tab. The method may include sending an indication of the webpage data update to the operator with an indication of the active tab and of the first visitor.
Type:
Grant
Filed:
June 16, 2017
Date of Patent:
August 11, 2020
Assignee:
GLIA TECHNOLOGIES, INC.
Inventors:
Carlos Paniagua, Madis Nomme, David Rodas, Mehrbod Sharifi, Justin DiPietro, Daniel Michaeli