Abstract: A system and method for processing telephone calls and providing enhanced services is presented. The call processing system includes a network control processor for controlling the processing and routing of the calls and for providing enhanced features, and a matrix switch for routing calls from an originating location to a terminating location. Operator consoles can be included to provide operator assistance to the caller. The network control processor comprises a central message processor that receives call data, determines the type of call, determines the processing required, and determines whether operator assistance is required. A call route distributor allocates an operator console to the call if required. A billing server is used to track billing information for the call while it is in progress. A database server is provided for database look-ups and storage.
Type:
Grant
Filed:
July 23, 2001
Date of Patent:
November 4, 2003
Assignee:
Global Crossing, Ltd.
Inventors:
Steven J. Hogan, Kristi T. Feltz, Douglas R. Murdock, Todd A. Goodman, David J. Vercande, Michael R. Tangeman, Eric M. Busch, Raghavan Kripakaran, Madhigubba G. Jayasimha, Keith E. Smith, Mark A. Austin, Dana Bruce Berry