Abstract: The disclosed systems and methods provide intelligent device inspection and interrogation in an application layer system to route packet-based network calls. These systems and methods can be used to detect the status of a specified endpoint. Endpoint devices can be configured to communicate status information to a central call manager. Endpoints can also be periodically polled to request device information. Pre-defined rules applied at the central call manager can be used to process call flow based on the device information. These rules can be configured so that a call that is not completed for any reason can be transferred to another destination such as a video mail service or an automated or live operator service.

Abstract: The disclosed systems and methods provide intelligent device inspection and interrogation in an application layer system to route packet-based network calls. These systems and methods can be used to detect the status of a specified endpoint. Endpoint devices can be configured to communicate status information to a central call manager. Endpoints can also be periodically polled to request device information. Pre-defined rules applied at the central call manager can be used to process call flow based on the device information. These rules can be configured so that a call that is not completed for any reason can be transferred to another destination such as a video mail service or an automated or live operator service.

Abstract: A Video Call Distributor, including systems and methods, for distributing high quality real time video calls over an IP Packet-Based Wide Area Network and for routing those calls based on an ability to communicate and leverage existing routing rules and logic of a call management system, such as a traditional PBX-based.

Abstract: A method and system for establishing a videoconference between a first network endpoint and a second network endpoint. The method and system including, inputting a plurality of numbers into the first network endpoint, wherein, the first network endpoint is an IP based network endpoint, the plurality of numbers are in a standard telephone format, and the plurality of numbers are associated with the second network endpoint.

Abstract: The present invention relates to systems and methods for recording usage of real-time audio, video and data communication services over packet-based networks. The present invention can collect call detail record information from a network gatekeeper and analyze the call detail record information to determine its validity. After checking validity, the invention can combine the call data with information retrieved from a customer database and store the combined record in billing database. The billing database can be accessed by modular billing modules to generate a customized invoice.

Abstract: A Video Call Distributor, including systems and methods, for distributing high quality real time video calls over an IP Packet-Based Wide Area Network and for routing those calls based on an ability to communicate and leverage existing routing rules and logic of a call management system, such as a traditional PBX-based.

Abstract: A conferencing system and method having, a conferencing unit to initiate a remote conference, wherein the remote conference is initiated by inputting a conferencing identifier into the conferencing unit; more than one client associated with the conferencing identifier; and a conference network device to determine which of the clients has an active connection to the conferencing system; wherein the remote conference is established between the conferencing unit and one of the clients based on the determination of the conference network device.

Abstract: The present invention relates to systems and methods for providing live operator service for a communication session over a packet-based network. The live operator of the invention can receive a call and conference with the caller to determine an intended call recipient. The live operator can then initiate a call to the intended call recipient. If the intended call recipient is available, the operator can connect the caller to the intended call recipient and disconnect itself from the call.

Abstract: A videocommunication system and method, having an originating endpoint; and a recipient endpoint; wherein the originating endpoint is used to initiate a packet-based video-communication with the recipient endpoint; and wherein the originating endpoint comprises an interface to initiate a video communication with a live operator.

Abstract: A method and system for establishing a videoconference between a first network endpoint and a second network endpoint. The method and system including, inputting a plurality of numbers into the first network endpoint, wherein, the first network endpoint is an IP based network endpoint, the plurality of numbers are in a standard telephone format, and the plurality of numbers are associated with the second network endpoint.