Abstract: A multi-property comp bank allows comp points to be earned and redeemed in an aggregated manner at a plurality of affiliated casino properties. The comp bank includes a first bank account of comp points for each casino patron having a balance that is visible to the patron, accessible by the patron, and directly redeemable by the patron, and a second bank account of comp points having a balance that is invisible to the patron, accessible only by authorized casino employees, and redeemable on a discretionary basis only by authorized casino employees. Each award of comp points is apportioned between the patron's first and second bank accounts according to a predetermined ratio. The comp points in the first bank account can be aggregated across properties and redeemed at any property, whereas the comp points in the second bank account can be redeemed only at the property where they were earned.

Abstract: A system and method for implementing a customer tracking and recognition program that encompasses customers' gaming and non-gaming activity alike at a plurality of affiliated casino properties. Customer information is accumulated at each affiliated casino through one or more LAN-based management systems, updated to a central patron database (CPDB) that is coupled to each casino LAN through a WAN, and made available to each affiliated casino property as needed. Customer accounts are automatically activated and provided with data from the CPDB when a customer from one casino property first visits an affiliated casino property. Customer accounts are updated with new activity data whenever a management system associated with the casino receives customer data from input devices, such as card readers, workstations, and dumb terminals, located at various venues throughout the casino. Customers are awarded points, based on their tracked activity at all affiliated casino properties.