Abstract: An information processing device, method and program enabling a user to arrive easily at a desired target text is described. A keyword accepting unit accepts a keyword relating to a target text, where the target text is an answer to a FAQ or a product description. A guidance text candidate extracting unit extracts a guidance text candidate including the keyword from within a guidance text dictionary containing guidance text candidates intended for the user to reach a target text have been registered in advance in association with a plurality of target texts. A guidance text candidate presenting unit presents guidance text candidates based on the extracted guidance text candidates to the user. A target text presenting unit extracts from the guidance text dictionary a target text associated with a guidance text candidate selected by the user from the presented guidance text candidates and presents the target text to the user.

Abstract: An information processing device, method and program enabling a user to easily arrive at a desired goal sentence or similar is described. An FAQ answer or product explanation page is treated as a goal sentence, said goal sentence being presented to a user to achieve a user goal with regard to an FAQ answer or a product explanation, and keywords, guidance sentence candidates, and goal sentences are associated and stored in a guidance sentence dictionary, such that when a keyword that, more than being related to a goal sentence or similar, is common and easy to think of has been input, a guidance sentence candidate intended to have the user arrive at the goal sentence is extracted, said guidance sentence candidate including said keyword or a similar keyword.