Abstract: Systems, apparatuses, and methods for providing support or service to a customer, such as a user of a service or product. The support or service may include one or more of assistance with operation, registration, configuration, trouble shooting, account creation, installation of software, replacement, repair, payment for services, and obtaining coverage under a warranty. A bootstrap code or other form of data is generated by a customer support provider and is transferred to the customer and used to authenticate the customer and enable access to securely stored contextual information regarding the device and/or identification information regarding the customer. The code may be provided by the customer support provider to a company and then provided to the customer.

Abstract: Systems, apparatuses, and methods for the interpretation and routing of short text messages, such as those that might be received as part of a “chat” between a customer and a customer service representative. In some embodiments, this is achieved by constructing word “vectors” based on the text in a message, with a token corresponding to each word. The word vectors are then compared to a set of mutually orthogonal unit vectors representing the “classes” or “categories” of messages that are received and are intended to be acted upon by a person or automated process. The orthogonal class unit vectors are generated by training a machine learning model using a set of previously classified text or messages.