Patents Assigned to HeyWire, Inc.
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Patent number: 11172067Abstract: A method and system enables communications with a call center via SMS/MMS and provides an additional communications channel to communicate with the call center in addition to voice, Internet email/IM chat and fax. The call center obtains location information and images from a customer using SMS messages and web pages via a messaging hub.Type: GrantFiled: August 6, 2014Date of Patent: November 9, 2021Assignee: HeyWire, Inc.Inventors: Eugene Lee Lew, Vasileios John Gianoukos, Kenneth Norman Heim
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Patent number: 10064024Abstract: A method for handling a cloud hosted multimedia file on mobile devices includes receiving a message with a link to multimedia file, extracting the link and determining an address of multimedia server, contacting the multimedia server to determine a file type and determining whether the file type is supported.Type: GrantFiled: February 12, 2015Date of Patent: August 28, 2018Assignee: Heywire, Inc.Inventor: Anurodh Pokharel
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Patent number: 9961035Abstract: A social messaging hub provides communication services for a data enabled device having Internet network access capabilities such as a portable media player, personal digital assistant, a Wi-Fi mobile platform, a tablet computer, portable e-Reader, a personal computer, a laptop and a netbook computer. The social messaging hub communicates with the data enabled device over the Internet or cellular data networks, and interfaces with a message infrastructure including mobile carriers, message aggregators, message exchanges and various specialized social messaging services, such as Microsoft Windows Live Messenger, AIM, Yahoo, GoogleTalk, Facebook and Twitter to enable bi-directional messaging communication. The user is given a registered phone number and unique IP addressable identification which serve as a source and destination identifier of the associated data enabled device.Type: GrantFiled: December 22, 2014Date of Patent: May 1, 2018Assignee: Heywire, Inc.Inventors: Gene Lee Lew, Vasileios John Gianoukos
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Patent number: 9936362Abstract: A social messaging hub provides communication services including intelligent presence detection messaging for a data enabled device having Internet network access capabilities. In one embodiment, a user is given a registered phone number and has multiple devices with unique IP addressable identifications which serve as a source and destination identifiers of the associated data enabled devices. The hub receives device and default location information, sets geofence boundaries, receives a notification of device positions and then delivers messages based on the proximity of devices to each other and user preferences.Type: GrantFiled: September 26, 2016Date of Patent: April 3, 2018Assignee: HeyWire, Inc.Inventor: Adam Kornafeld
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Patent number: 9854415Abstract: A method and system enables converting Application-to-Person (A2P) messaging to Person-to-Person (P2P) messaging. Customer replies to short code A2P messages are diverted to alternate destinations in an enterprise. Enterprise destinations include call center operations and data enabled devices in various departments in an enterprise. Information collected from the reply messages can be used to determine the appropriate destination and can be used to analyze support and marketing statistics.Type: GrantFiled: April 30, 2015Date of Patent: December 26, 2017Assignee: Heywire, Inc.Inventor: Eugene Lee Lew
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Patent number: 9456317Abstract: A social messaging hub provides communication services including intelligent presence detection messaging for a data enabled device having Internet network access capabilities. In one embodiment, a user is given a registered phone number and has multiple devices with unique IP addressable identifications which serve as a source and destination identifiers of the associated data enabled devices. The hub receives device and default location information, sets geofence boundaries, receives a notification of device positions and then delivers messages based on the proximity of devices to each other and user preferences.Type: GrantFiled: March 4, 2015Date of Patent: September 27, 2016Assignee: Heywire, Inc.Inventor: Adam Kornafeld
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Patent number: 9356907Abstract: A social messaging hub provides communication services for a data enabled device having Internet network access capabilities. The social messaging hub communicates with the data enabled device over the Internet or cellular data networks, and interfaces with a message infrastructure including mobile carriers, message aggregators, message exchanges and various specialized social messaging services to enable bi-directional messaging communication. The user is given a registered phone number and unique IP addressable identification which serve as a source and destination identifier of the associated data enabled device. Messages may originate in or be delivered to other users' mobile telephones or in similarly equipped and provisioned IP data enabled devices. An application operating on the IP enabled device determines in conjunction with the social messaging hub a mode of transmission as a function of parameters including device location and destination of a message.Type: GrantFiled: April 6, 2012Date of Patent: May 31, 2016Assignee: HeyWire, Inc.Inventors: Eugene Lee Lew, Gary M. Lauder, Vasileios John Gianoukos
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Patent number: 9271129Abstract: A messaging hub provides communication services for user devices associated with an enterprise office telephone number. The messaging hub establishes a secure connection between the messaging hub local SMSC/MMSC and a data adapter of a unified communications service, provision the enterprise office telephone number for use in a global SMS/MMS network and delivers messages addressed to the enterprise office telephone number to selected user devices.Type: GrantFiled: March 14, 2013Date of Patent: February 23, 2016Assignee: HeyWire, Inc.Inventors: Eugene Lee Lew, Vasileios J. Gianoukos