Abstract: A user seeking information relevant to the purchase of a home improvement product or other product submits a query to an automated system. The system transforms the user's voice query into a text statement and searches a knowledge base for candidate responses. Quality scores for the candidate responses are determined. If no candidate response having at least a minimum quality score is identified, the query is sent to a second device associated with an agent. The agent response is provided to the user and stored in the knowledge base for future use.

Abstract: A method and system for creating an augmented reality experience in connection with a stored value token comprises augmented reality software which can be loaded on a general purpose computer. This augmented reality software can be downloaded from an external source, such as the Internet. The augmented reality software may monitor camera signals in order to detect a marker on a stored value token. The augmented reality software tracks the position of this marker relative to camera. The augmented reality software can produce an object which is projected on the image captured by the camera and adjacent to the image of the marker. The projected object can have three dimensions as it is projected on a two dimensional display. In response to certain conditions, the projected object may later be changed so that it contains a graphical item related to the value associated with the stored value token.