Abstract: An apparatus and method for tracking physical locations from which a service is provided are disclosed. The apparatus comprises a communication module operable to send and receive messages, a location identifier and a query element operable to request the communication module to send a location request message for a service. The communication module is operable to receive a location response message responsive to said location request message, said location response message comprising location information for the service; and forward the location information of the service to the location identifier. The location identifier is operable to identify the physical location associated with the location information of the service.

Abstract: There are described a system, apparatus and/or method according to which collected history data from monitorable and/or manageable entities within a server estate or data centre is used to tailor a model to the past behaviour and/or loading upon individual ones or parts of ones of the entities. The tailored model can then be used to predict a future value for one or more metrics included in the history data for an entity or part of an entity under consideration. The predicted value can then be used to determine whether some form of corrective action is required in respect of the entity, entity part or some other entity or entity part. Alternatively or in addition, predicted values for more than one entity or entity part can be aggregated to determine whether some form of corrective action is required in respect of the entity, entity part or some other entity or entity part. A corrective action can be applied on an automated or on a manual basis.