Patents Assigned to HUMAN DX, LTD
  • Dynamic determination of agent knowledge
    Patent number: 11537908
    Abstract: Provided are systems and methods for dynamically determining a discipline-specific knowledge value of an agent. In one example, the method may include receiving from an agent, via a computing device, a formulation of content that corresponds to an inquiry, determining a knowledge value for the agent based on one or more of the content and a property of the inquiry with respect to a dynamically defined solution to the inquiry, and storing the determined knowledge value of the agent within a storage device.
    Type: Grant
    Filed: December 16, 2019
    Date of Patent: December 27, 2022
    Assignee: HUMAN DX, LTD
    Inventors: Jayanth Komarneni, Irving Lin