Patents Assigned to Ifbyphone, Inc.
  • System and method for emulating call center screen-pop application
    Patent number: 8447016
    Abstract: A system and method are provided for establishing interactive communications between a customer and an agent of a merchant using a third-party. The customer is provided with a link that accesses a data entry element, such as a form, via which the customer can provide additional information to the agent. The third-party receives the entered customer information and forwards it on to the agent via, e.g., a screen pop. If the agent determines that the call should be accepted, the third-party facilitates connecting the agent with the customer.
    Type: Grant
    Filed: February 13, 2009
    Date of Patent: May 21, 2013
    Assignee: Ifbyphone, Inc.
    Inventors: Joshua Kugler, Frederick Marshall Feldman, Irvin M. Shapiro