Abstract: Disclosed is a review management system based on a chatbot. The review management system includes an information reception unit configured to receive product purchase information of a user from at least one sales server, a checking unit configured to monitor delivery information of the purchased product in real time, a chatbot execution unit configured to establish a channel through which a chatbot is able to communicate with the user when a preset period elapses after the checking unit checks delivery completion, and request the user to upload a review of a corresponding product, and a review posting unit configured to post a review on a review page when the user uploads the review on the channel. According to an embodiment of the present disclosure, it is possible to expect for an individual user to positively upload a review by providing a personalized chatbot interface to the user.