Abstract: A backend data aggregation and customer experience (CX) systems and methods for processing very-large enterprise CX data. A columnar data store has a transform processor coupled thereto via a data communication network. The transform processor is configured to receive customer experience data from a plurality of data sources and to dynamically transform the received data into a columnar data schema format for storage in the columnar data store. A dynamic Object-Relational Mapper (ORM) is configured to dynamically map the transformed data to structured data based on metadata associated therewith and to store the structured data in the columnar data store.
Type:
Grant
Filed:
January 21, 2020
Date of Patent:
April 4, 2023
Assignee:
INMOMENT RESEARCH, LLC
Inventors:
Bruce Alan Arnett, Daniel Michael Korzeniewski, Zackery Jon Walker, Devin Joseph Martin