Patents Assigned to Integrated Systems Solutions, Inc. - Justia Patents Search

Patents Assigned to Integrated Systems Solutions, Inc.

Routing non-voice interactions in call centers or contact centers via existing traditional computer telephone integration systems

Patent number: 9800726

Abstract: A method(s) and system(s) through which non-voice interactions or activities can be routed through existing systems presently utilized for voice (or telephone call) routing.

Type: Grant

Filed: November 10, 2016

Date of Patent: October 24, 2017

Assignee: INTEGRATED SYSTEMS SOLUTIONS, INC.

Inventor: Surilkumar Pravinchandra Patel
ROUTING VIDEO AND NON-VOICE INTERACTIONS IN CALL CENTERS OR CONTACT CENTERS VIA EXISTING TRADITIONAL COMPUTER TELEPHONY INTEGRATION SYSTEMS

Publication number: 20160088155

Abstract: A method(s) and system(s) through which non-voice interactions or activities can be routed through existing systems presently utilized for voice (or telephone call) routing.

Type: Application

Filed: September 23, 2015

Publication date: March 24, 2016

Applicant: INTEGRATED SYSTEMS SOLUTIONS, INC.

Inventor: Surilkumar Pravinchandra Patel
Airship

Patent number: D630155

Type: Grant

Filed: September 29, 2009

Date of Patent: January 4, 2011

Assignees: Integrated Systems Solutions, Inc., Airship Management Services, Inc.

Inventor: Peter Anthony Buckley