Patents Assigned to Interactions Corportion
  • Automated speech recognition system for natural language understanding
    Patent number: 8560321
    Abstract: An interactive response system directs input to a software-based router, which is able to intelligently respond to the input by drawing on a combination of human agents, advanced speech recognition and expert systems. The system utilizes human “intent analysts” for purposes of interpreting customer utterance. Automated speech recognition subsystems are trained by coupling utterances with IA-selected meanings for those utterances, using non-real time systems to develop the training information for the automated speech recognition subsystems.
    Type: Grant
    Filed: January 5, 2011
    Date of Patent: October 15, 2013
    Assignee: Interactions Corportion
    Inventors: Yoryos Yeracaris, Philip M. Gray, James P. Dreher