Abstract: An interactive method and system of testing an automated call telephonic communication system. The method and system includes a testing system configured to test an automated call telephonic and/or telecommunication network. The testing system includes a testing subsystem that conducts the telecommunication test and sends the test results to a monitoring subsystem of the testing system to process the test results and display them to the end user. An end user is able to monitor the testing of the telecommunication system in real time with an Internet-enabled end user station that is in secure communication with the testing system.
Type:
Grant
Filed:
November 24, 2004
Date of Patent:
March 16, 2010
Assignee:
Interactive Quality Services
Inventors:
Russell Zilles, Bill Coleman, Shan Brickey, Drew Koenig