Abstract: In accordance with one embodiment, a method of modifying data in a telecommunication system can be implemented by receiving a communication comprising voice data and non-voice data at a first processor; sending the non-voice data from the first processor to a second processor; sending the voice data from the first processor to a third processor; receiving a sensitive-data-alert-message at the second processor from a fourth processor; and, in response to the sensitive-data-alert-message from the fourth processor, producing a set of modified-non-voice data at the second processor by removing a set of sensitive data contained within the non-voice data.

Abstract: In accordance with one embodiment, an apparatus is provided that includes a computer processor coupled with a call center device positioned to receive an input communication containing PII data and originating from a telephone caller, wherein the computer processor implements code to suppress at least a portion of the received PII data without requiring a physical interrupt of the input communication so that the received PII data is not conveyed to a call center agent or to a computer of the call center agent.

Abstract: In accordance with one embodiment, an apparatus is provided that includes a computer processor coupled with a call center device positioned to receive an input communication containing PII data and originating from a telephone caller, wherein the computer processor implements code to suppress at least a portion of the received PII data without requiring a physical interrupt of the input communication so that the received PII data is not conveyed to a call center agent or to a computer of the call center agent.