Abstract: Certain aspects of the present disclosure provide techniques for generalized metric for machine learning model evaluation for unsupervised classification including: for each unsupervised machine learning model of one or more unsupervised machine learning models: generating a first set of synthetic inputs for the model of the one or more unsupervised machine learning models; providing the first set of synthetic inputs to the model trained to output a prediction for each input of the first set of synthetic inputs, wherein the prediction indicates whether the input is of a first class; identifying, based on an output of the model, a second set of synthetic inputs predicted to be of the first class; determining, based on a set of expected normal inputs for the model and the second set of synthetic inputs, an accuracy score for the unsupervised machine learning model; and providing the accuracy score for display.

Abstract: Systems and methods for verifying an identity of a party to a video call are disclosed. An example method may be performed by one or more processors of a verification system and include storing first facial encodings, each of the first facial encodings associated with one or more images of a corresponding registered user of a plurality of registered users associated with the verification system, receiving, during a video call associated with a specified registered user of the plurality of registered users, a second facial encoding associated with one or more images of a person participating in the video call, the second facial encoding received from a device with which the person uses to participate in the video call, identifying, among the first facial encodings, a first facial encoding corresponding to the specified registered user, and determining whether the person participating in the video call is the specified registered user.

Abstract: A document extraction system executed by a processor, may process documents using manual and automated systems. The document extraction system may efficiently route tasks to the manual and automated systems based on a predicted probability that the results generated by the automated system meet some baseline level of accuracy. To increase document processing speed, documents having a high likelihood of accurate automated processing may be routed to an automated system. To ensure a baseline level of accuracy, documents having a smaller likelihood of accurate automated processing may be routed to a manual system.

Abstract: A computer-implemented system and method for predicting and flagging an anomaly entered in a digital form. A server computing device classifies a plurality of data fields of the digital form to identify a set of non-zero value data fields; and obtains an anomaly detection model comprising a statistical tree structure associated with the data field of the digital form. The server computing device receives datasets including a target value of a data field and values of a set of cohorting data features; traverses a statistical tree structure of the anomaly detection model with the target dataset to form a set of target cohorts to determine a target statistic value for the data field; flags the data field value of the target dataset as an anomaly item; and generates one or more confidence scores for a runtime prediction based on one or more variance changes for the data field.

Abstract: Systems and methods are used to generate contact type predictions that route user customer service requests within a support platform. The contact type predictions are generated using a hybrid model that includes a deep learning component and a business logic component. The deep learning component may generate a multi-channel output based on text features and context features. The multi-channel output is modified based on one or more business rules to generate the contact type predictions.

Abstract: A method converts from compressed language to natural language. The method includes receiving an element string. The element string is in a compressed language format and is extracted from a document in a structured document language. The method includes tokenizing the element string to form multiple element tokens, generating a token set from the element tokens, and generating a name string from multiple token sets. The name string is in a natural language format.

Abstract: A method including transforming metrics, related to a computer network environment, into a digital image including pixels that represent the metrics. The computer network environment initially is load balanced by a first load balancing scheme selected from among load balancing schemes. The method also includes generating a classification of the digital image. The method also includes selecting, based on the classification of the digital image, a selected load balancing scheme from among the load balancing schemes. The method also includes changing the first load balancing scheme to the selected load balancing scheme such that the selected load balancing scheme is applied to the computer network environment.

Abstract: A method including generating a captured facial object and a captured pose from a captured image. The method also includes obtaining a base facial object and a base pose from a base image. The method also includes generating base pose angles using the captured pose, and captured pose angles using the captured pose. The method also includes obtaining selected base images using the base pose angles and the base facial object. The method also includes generating selected captured images using the captured pose angles and the captured facial object. The method also includes comparing the selected base images to the selected captured images to establish a comparison. The method also includes outputting a match output using the comparison.

Abstract: Processing compliance documents based on an artificial intelligence (AI) model is described herein. A system is configured to obtain a compliance document and obtain seed data associated with the compliance document. The seed data includes a plurality of sample text inputs and a plurality of sample computer readable operations associated with the plurality of sample text inputs. The system is also configured to parse text in the compliance document into one or more text segments, provide the one or more text segments and the seed data to the AI model, and obtain, from the AI model, one or more computer readable operations associated with the one or more text segments. The one or more computer readable operations are generated by the AI model based on few-shot learning using the seed data. The system is also configured to store the one or more computer readable operations for completing the compliance document.

Abstract: A method optimizes questions to retain engagement. The method includes generating, using a machine learning model, a churn risk from user interaction data. The method includes selecting, when the churn risk satisfies a threshold, a field, from multiple fields, using multiple prediction confidences corresponding to multiple prediction values generated for the multiple fields. The method includes obtaining a prediction value for the field and obtaining a question, corresponding to the field, using the prediction value. The method includes presenting the question and receiving a user input in response to the question.

Abstract: A method may include obtaining a cluster. The cluster may include a subset of reference entities. The method may further include calculating distances between features of a target entity and features of the subset of reference entities, selecting, based on the distances, peer entities from the subset, and generating an estimated value of a metric. The generating may include applying, to the features of the target entity, a machine learning model trained using training data including values of the features for the peer entities labeled with a value of the metric. The method may further include presenting the estimated value of the metric.

Abstract: Systems and methods of subscriber retention analysis are disclosed. A system is configured to obtain an instance of a current subscriber data for the first current subscriber subscribed to a product for a first amount of time and configured to provide the first instance of the current subscriber data to a machine learning (ML) classification model. Training the ML classification model is based on a plurality of data sets as training data. Each data set includes an instance of historic subscriber data over the first amount of time of a subscription for a historic subscriber. The system is also configured to generate, using the ML classification model, a predicted likelihood in retaining the first current subscriber based on the first instance of the current subscriber data.

Abstract: Systems and methods for parsing and publishing messages corresponding to changes in a database are disclosed. An example method includes receiving a first plurality of messages from the database, parsing the messages in the first plurality of messages into at least a first group and a second group of messages, each message in a group sharing a common identifier, and forwarding the first group of messages and the second group of messages to an event streaming platform.

Abstract: Systems and methods for machine learning (ML) based electronic document completion are described. A system is configured to receive one or more electronic documents to be completed for a user and provide the one or more electronic documents to an ML model. The ML model is trained to categorize the one or more electronic documents based on previously categorized electronic documents. The system is also configured to: categorize, for each electronic document of the one or more electronic documents, the electronic document into an electronic document category by the ML model; identify one or more fields to be entered by the user based on categorizing the one or more electronic documents; generate a dynamic form including the one or more fields to be entered; and provide the dynamic form for display to the user. Identifying the one or more fields to be entered may be based on a statistical model.

Abstract: A method includes computing multiple term distances between pairs of multiple first string terms in a first string and multiple second string terms in a second string, generating a cost matrix based on the term distances, and selecting a set of candidate alignments based on the cost matrix. The method further includes generating multiple alignment scores for the set of candidate alignments, and selecting, from the set of candidate alignments, an alignment between the first string and the second string based on the alignment scores. The method further includes outputting a match identifier based on the alignment.

Abstract: A method for rule-based composition of user interfaces. A machine-learned rule repository is established based on previously observed combinations of UI states, UI features, and user features. A classifier classifies users into segments. Each segment includes users for which a combination of user features and UI states are defined. A first machine learning model (MLM) estimates a user segment-content preference including preferred UI content. A second MLM estimates a seen content-seen content similarity UI content preferences estimated according to prior UI content a user has seen. Based on the UI state and based on the user ID, rule-based recipes are obtained. Each rule-based recipe specifies a corresponding UI content suitable for an interaction between the user and the interface. A selected rule-based recipe is selected from the rule-based recipes. Specific UI content specified by the selected rule-based recipe is obtained, and the interface is updated with the specific UI content.

Abstract: A processor may receive a request to perform an operation. The processor may generate a seed derived from data required to perform the operation. The processor may generate a perturbation based on inputting the seed into a pseudorandom number generator. The processor may generate the actual result based on performing the operation. The processor may generate a perturbed result, wherein generating the perturbed result may comprise performing a second operation based on the actual result and the perturbation. The processor may return the perturbed result in response to the request.

Abstract: A data management system trains an analysis model with a machine learning process to understand the semantic meaning of queries received from users of the data management system. The machine learning process includes retrieving assistance documents that each include a query and an answer to the query. A training model analyzes each answer and generates first topic distribution data indicating, for each answer, how relevant each of a plurality of topics is to the answer. The queries are passed to the analysis model and the analysis model is trained to generate second topic distribution data that converges with the first topic distribution data based on analysis of the queries.

Abstract: A method including receiving a command to display a modal dialog. The modal dialog is displayed using both first and second scrolling frames. The first scrolling frame permits scrolling when a modal dialog height exceeds a first scrolling frame constraint. The second scrolling frame permits scrolling of a content section when a content section height exceeds a second scrolling frame constraint. The first scrolling frame constraint has a first and second priorities. The second scrolling frame constraint has a third priority. An orientation of the display screen is determined as being either in a portrait orientation or a landscape orientation. Responsive to determining the physical orientation, an applicable priority that is applicable to the first scrolling frame constraint is assigned. The applicable priority is the first priority in the portrait orientation, and is the second priority in the landscape orientation. After assigning the applicable priority, the modal dialog is displayed.

Abstract: The present disclosure relates to a trustworthy data exchange. Embodiments include receiving, from a device, a query, wherein the query comprises a question. Embodiments include identifying particular information related to the query. Embodiments include receiving credentials from a user for retrieving the particular information related to the query. Embodiments include retrieving, using the credentials, the particular information related to the query from one or more data repositories that are part of a distributed database comprising an immutable data store that maintains a verifiable history of changes to information stored in the distributed database. Embodiments include determining, based on the particular information related to the query, an answer to the query. Embodiments include providing the answer to the device.