Abstract: Controlling access to a specific resource on a mobile telephone comprises the steps of (a) associating an identity with a permission state, in which an identity is a label applicable to one of several entities on whose behalf the resource could potentially be used and the permission state defines whether or not the resource can actually be used; and (b) allowing use of the resource solely to an entity or entities labelled with an identity associated with a permission state that does permit such use.

Abstract: A method of rapid software application development for a wireless mobile device, comprising the step of calling modular software elements, that each (i) encapsulate functionality required by the wireless mobile device and (ii) share a standard interface structure and (iii) execute on the device, under the control of a command line interface. Because the elements execute under the control of a command line interface (and hence are command line programs) it is far easier for a programmer to explore the functioning of the elements—in particular how an element responds to a given input.

Abstract: If an end-user of a wireless information device has a support requirement, he opens a data connection from his device to a customer support computer; the data connection remains open whilst the device progresses up a queue of an automated queuing system connected to the customer support computer. A predefined action is initiated that meets the support requirement before the device reaches the top of the queue or when the device reaches the top of the queue.