Abstract: A fishing rod holding device adaptable to either a fly rod, spinning rod or bait casting rod, with attachment means for use with an inflatable fisherman's flotation device. The holding device supports the rod securely in an upright position, clear of the waterline, allowing the fisherman free use of his hands to remove hooks or other tasks.

Abstract: A method for automatically obtaining, consolidating and displaying the information from a plurality of information sources. An agent workstation receives the initial information item and then sends this information item to the sources specified, receives additional information items from these sources, and displays or presents the information items received. If the initial information item is not adequate to obtain all of the information items desired then the information items received from one source are also used to obtain other information items from other sources so that all of the desired information items are obtained.

Abstract: A weighted insole with a pair of flat weights encapsulated inside a flexible material which is formed into an insole for placement in a shoe. A first weight is encapsulated in front, and a second weight is encapsulated behind, the ball-of-the-foot area. The second weight additionally has cutouts at the arch and heel areas of the foot. These unweighted areas throughout their thickness include insole material which provides extra comfort and cushioning where the user typically places more weight on the foot. The front and back weighted construction additionally allows for flexibility of the insole at the ball area. A pattern of nodes is projected from the bottom of the insole to frictionally hold the insole in place in the shoe.

Abstract: An automated customer service system which maintains and uses a customer sensitivity profile to contact the customer in a manner, at a time and date, and at a location which are preferred by the customer. This maximizes the likelihood that the customer will be favorably responsive to the contact, whether the contact be to make a sale, to discuss collection of a balance due, or just to obtain current information about the customer. The automated customer service system also maintains and uses a list of available resources, such as an agent qualification profile, in conjunction with the customer sensitivity profile, to automatically assign available resources, such as agents, to the various campaigns. The agent qualification profile identifies any special skills or qualifications that an agent may possess, such as language skills, type of voice, efficiency, and type of call processing skills.

Abstract: A method and an apparatus are disclosed which provide for non-offensive termination of an outbound call which has been answered when an agent is not available to handle said outbound call. An outbound call is placed (10) and a determination is made (11) as to whether the call has been answered. If the call has been answered then a determination is made (12) as to whether the call was answered by a person or an answering machine. If the call was answered by a person then a determination is made as to whether an agent is available to handle said outbound call. If an agent is available then the agent is connected (13) to the outbound call. If an agent is not available then a termination message is played (15). If the call was answered by an answering machine then, depending upon a user-selected option (16), a termination message will be played (15) or an interactive session will be started (17). Also disclosed are a method and an apparatus for detecting an answering machine.

Abstract: A method and an apparatus for improving agent efficiency by reducing non-productive time such as time on hold and time for wrap-up statements. After an agent has been connected to a call the agent may determine that automated handling of the call is appropriate. Depending upon the status of the call the agent may specify that the call has been essentially completed or that the agent is on hold. The agent may speak the name of the connected party and this will be recorded. Then the agent is disconnected from the call and a message playing device, which may also replay the spoken name, is activated. If the response from the connected party indicates that an agent's attention is again needed then the same or a different agent is connected to the call. In addition, a party on hold is provided an estimate of the time before an agent becomes available and/or the number of parties ahead in the holding queue.

Abstract: A support for a cover of a hot tub spa has a pair of roller support arms each having a pivotal connection for securing it to the spa. The pivotal connections each comprise an attachment member for mounting on a vertical outer wall of the spa, with a hinge connecting the support arm to its attachment member for pivotation between operative and inoperative positions. In the operative positions, the arms extend horizontally outwardly from the top of the spa. The pivotal connection are separate from one another to allow the spacing between then to be varied as desired, and the rollers support arms each have rollers projecting upwardly from the roller support arms and rotatable about axes extending transversely of the roller support arms to facilitate displacement of the cover onto and from the roller support arms.

Abstract: A railroad coupling knuckle hoist and method is provided which facilitates the movement, lifting and placement of a knuckle in an operative position in the coupling head of a drawbar in a safe and efficient manner by using a portable, lightweight knuckle hoist which is temporarily attached to the upper surface of a drawbar and which serves to mechanically move, lift, and maintain a knuckle in position to be received in the coupling head.

Abstract: A splittable hemostatic valve and introducer sheath is provided for introductions of leads or catheters through the valve and sheath combination into a vein or artery. Because of the hemostatic valve, this sheath can remain in the vein throughout the operation with the advantage of free lead exchange possibility and easier lead manipulation, especially in dual lead insertions, without bleeding, risk of air embolism or repeated sheath insertion related trauma for lead exchange. A side arm to the hemostatic valve cage provides continuous fluid drip in order to prevent clot formation in the lumen of the sheath.

Abstract: A method and an apparatus for improving agent efficiency by reducing non-productive time such as time on hold and time for wrap-up statements. After an agent has been connected to a call the agent may determine that automated handling of the call is appropriate. Depending upon the status of the call the agent may specify that the call has been essentially completed or that the agent is on hold. The agent may speak the name of the connected party and this will be recorded. Then the agent is disconnected from the call and a message playing device, which may also replay the spoken name, is activated. If the response from the connected party indicates that an agent's attention is again needed then the same or a different agent is connected to the call. In addition, a party on hold is provided an estimate of the time before an agent becomes available and/or the number of parties ahead in the holding queue.

Abstract: A method for optimizing the pacing and processing of inbound calls and outbound calls. Statistics are generated concerning inbound calls and outbound calls, and concerning the performance of each agent for inbound calls and outbound calls. Separate statistics concerning inbound calls and outbound calls allow a more accurate prediction of call pacing and handling requirements and of the availability of an agent so as to maximize the productivity of each agent and control the on-hold time of inbound and outbound calls. Each trunk line is designated for inbound calls or outbound calls and the status of each trunk is monitored. If all of the trunks allocated to inbound service are in use then some of the trunks designated for outbound service are redesignated for inbound service. If more than a predetermined number of trunks designated for inbound service are not in use then some of these trunks will be redesignated for outbound service.

Abstract: Methods for avoiding a call blocking feature. In a first method a list is kept for the trunks previously used to call a particular telephone number. Each time that particular telephone number is called a different trunk, not on that list, is used to place the call. The list is cleared and restarted whenever all the trunks have been used. In a second method a list is kept for trunks for which a call blocking message has been received when an attempt was made to call that telephone number. Each time that particular telephone number is called a trunk which is not on that list is used to place the call. Only non-blocked trunks are used to call a telephone number.

Abstract: A storage rack for the storage of items such as video and audio recordings is shown as having a mounting portion by which the storage rack can be mountably secured to an associated support structure; the mounting portion carries a relatively lower disposed support for providing a generally upward support for the items to be stored on the storage rack and such mounting portion carries a relatively upper disposed constraining support for maintaining the items, stored on the storage rack, between the upper support and the associated support structure; the upper support is also positionable in an attitude generally behind the mounting portion to thereby serve as a support and enable the storage rack to become a free-standing unit.

Abstract: A storage rack for the storage of items such as video and audio recordings is shown as having a mounting portion by which the storage rack can be mountably secured to an associated support structure; the mounting portion carries a relatively lower disposed support for providing a generally upward support for the items to be stored on the storage rack and such mounting portion carries a relatively upper disposed constraining support for maintaining the items, stored on the storage rack, between the upper support and the associated support structure.

Abstract: A mop head for holding a removable mop includes first and second elongate support members that are movable relative to each other to clamp a mop therebetween. The support members are releasably connected to each other at one end by a projection which can be fitted into an opening, and are connected to each other at the other end by a spring-biased handle. The support members can be pivoted relative to each other to enable a mop to be removed and replaced easily. In an alternative embodiment, the support members can be displaced relative to each other by a movable portion of a handle.

Abstract: A method and an apparatus for direct and immediate updating of customer account information, handling inquiries, and initiating communications is disclosed. A mainframe computer (16) contains customer or potential customer account information such as customer name, customer telephone number, customer account code, customer order status, etc. Mainframe computer (16) sends batches of customer account information to a system controller (11) via a data controller (15). System controller (11) directs trunk interface units (10a-10d) to dial the customer's telephone number and monitor the status of the outgoing calls. The trunk interface units (10a-10d) advise the system controller (11) when an outgoing call has been answered and, if an operator is available at an operator terminal (12a-12j), the system controller (11) directs a switch (13) to connect the answered trunk (T1-T16) to the available operator terminal and sends abbreviated customer account information to the operator terminal.

Abstract: An apparatus for cooking or otherwise heating food held in a container which includes upper and lower housing portions. Heating elements are located in the respective housing portions, and the opposed inner walls of the housing portions are adapted to be moved into contact with the food container. The heating elements are positioned immediately adjacent these walls, and these elements are substantially insulated from other portions of the housing. The intimate contact between the inner walls and the associated heating elements causes the food to act as a heat sink whereby the food is rapidly heated in a highly effective manner. The apparatus is particularly useful for the cooking of frozen food located in an appropriate container. Means are provided for retaining the upper housing in spaced apart relationship with the lower housing to permit baking and similar heating.