Abstract: Systems, methods, apparatus and computer program products are provided for sharing one or more resources across a turret system and a telephone exchange including an agent. The agent is configured to register into the telephone exchange as a predetermined device and to receive a state change notification of a resource from at least one of the telephone exchange and the turret system. Receipt of the state change notification causes the agent to change a state of a corresponding resource.

Abstract: Data is received from multiple data sources. At least one of the data sources is an active audio or video communication. The received data is analyzed by extracting instances of a keyword from the received data and analyzing contextual data near the keyword. Sentiment about the extracted keyword is gauged based on the contextual data. The derived sentiment data from the multiple data sources is aggregated, and an aggregated view of the derived sentiment data is presented.

Abstract: A processor aggregates communications data received from one or more data sources via a communications network. The processor associates the aggregated communications data with supplemental data. The associated communications data is correlated based on temporal data, a tag, a query, and/or a command. A graphical user interface (GUI) is formatted based on the correlated communications data. The formatted GUI is provided to a display device.

Abstract: A communications system including a turret switching system constructed to communicate to a Web server, a turret device, and to a remote communications device via a first communications network, the Web server being constructed to communicate to a client device via a second communications network, and the client device constructed to control switching across a plurality of lines.

Abstract: Resources in a communication system are associated based on a query by receiving the query from a client device, generating requests based on the query, each request being formatted in a different message format, transmitting each of the plurality of requests to at least one corresponding source, and receiving at least one result associated with the query from the at least one corresponding source, where each result is associated with a communications application.

Abstract: Systems, methods, and computer program products are provided for testing a voice communication system. A job instruction is transmitted from an application server to a turret via a communications network. The application server causes the turret to execute at least one diagnostic test based on the job instruction. The application server receives, from the turret via the communications network, a message including a result of the at least one diagnostic test.

Abstract: Systems, methods, and computer program products are provided for controlling calls and monitoring resource status for turret systems. A SIP message including at least one of a header field and an event package is received from a SIP user agent over a communication network. The header field includes a first parameter corresponding to a first call feature and the event package includes a second parameter corresponding to a second call feature. At least one of the first call feature and the second call feature is implemented by the softswitch or a SIP-enabled turret in response to the receiving.

Abstract: Systems, methods, and computer program products are provided for manual ring-down communication using Session Initiation Protocol (SIP). A first SIP user agent transmits a message to a second SIP user agent over an Internet Protocol (IP) network to establish a SIP session. The first SIP user agent determines that a signal key associated with a first communication device has been selected and transmits, to the second SIP user agent over the IP network, a start event message to cause a second communication device to activate an alert. The first SIP user agent determines that the signal key has been released and transmits over the IP network an end event message to deactivate the alert. The first SIP user agent transmits, to the second SIP user agent over the IP network, one or more subsequent INVITE messages at a predetermined repetition rate to refresh the SIP session.

Abstract: Broadcasting data streams to telephony devices via talk paths, wherein audio data streams are muted based on connection states of each of the plurality of talk paths. Each telephony device sends an input audio data stream to a media server via a respective talk path. The media server combines input audio data streams received from the telephony devices to generate output audio data streams for sending to the telephony devices via the respective talk paths. For each telephony device, a determination is made as to whether to mute the respective output audio data stream. The determination is based on connection states of each of the talk paths.

Abstract: Systems, methods, and computer program products are provided for manual ring-down communication using Session Initiation Protocol (SIP). A first SIP user agent transmits a message to a second SIP user agent over an Internet Protocol (IP) network to establish a SIP session. The first SIP user agent determines that a signal key associated with a first communication device has been selected and transmits, to the second SIP user agent over the IP network, a start event message to cause a second communication device to activate an alert. The first SIP user agent determines that the signal key has been released and transmits over the IP network an end event message to deactivate the alert. The first SIP user agent transmits, to the second SIP user agent over the IP network, one or more subsequent INVITE messages at a predetermined repetition rate to refresh the SIP session.

Abstract: Apparatus, method and system are provided for recording and reproducing audio channel signals. A processor captures the audio channel signals communicated through communication channels over a network. A circular buffer configured to store the audio channel signals captured by the processor, such that when the end of the circular buffer is reached the storing starts at a beginning of the circular buffer, is also included. An actuator actuates the processor to copy the audio channel signals stored in the circular buffer into a temporary buffer and cause the processor to reproduce the audio channel signals stored in the temporary buffer.

Abstract: A personal computer and a telephony device are integrated using an input director and an input receiver. The input director is configured to receive an instruction from a user interface device, the instruction corresponding to a function of the telephony device. The input receiver is configured to receive the instruction from the input director and control the telephony device based on the instruction.

Abstract: A communications system including a turret switching system constructed to communicate to a Web server, a turret device, and to a remote communications device via a first communications network, the Web server being constructed to communicate to a client device via a second communications network, and the client device constructed to control switching across a plurality of lines.

Abstract: Systems, methods, apparatus and computer program products are provided for sharing a resource including a subscription engine configured to subscribe to a first turret system to share the resource, a state change engine configured to receive a state change notification corresponding to the resource, from the turret system, and a failover engine configured to invite the turret system to initiate a connection to the resource.

Abstract: Systems, methods, apparatus and computer program products are provided for sharing one or more resources across a turret system and a telephone exchange including an agent. The agent is configured to register into the telephone exchange as a predetermined device and to receive a state change notification of a resource from at least one of the telephone exchange and the turret system. Receipt of the state change notification causes the agent to change a state of a corresponding resource.