Abstract: A method, system and apparatus for identifying malfunctioning remote devices, such as point of sale devices, are disclosed. In operation, a performance history for one or more remote devices is built and a normal operating day is determined from the performance history. Also extracted from this performance history are average and variance values for various aspects of satisfactory remote device performance. During remote device evaluations, the current operating performance of each remote device is compared with the normal day and the average and variance values for the respective remote device. For remote devices operating outside of the normal day, average and variances values, a likelihood estimate that the remote device is actually malfunctioning is calculated. For remote devices determined likely to be malfunctioning, an approximation of the remote device's losses are made such that the remote device with the greatest losses may be prioritized for maintenance or other purposes.

Abstract: A remote data acquisition, transmission and analysis system including handheld wireless equipment to obtain operational data and the status of remote machines is disclosed. A plurality of application controllers are interfaced with the remote machines from which operation data is acquired by the application controllers. The application controllers communicate with an application host via a local area network. The application host may communicate with a network operations center using a wide area network. The handheld wireless equipment may be used to obtain operational information for each remote machine from the network operations center.

Abstract: A remote data acquisition and transmission system and method are disclosed. A plurality of application controllers are interfaced with remote equipment from which operation data is acquired by the application controllers. The application controllers communicate with an application host via a local area network, and the application host can communicate with a network operations center using a wide area network interface. In one embodiment, each application controller interfaces with remote equipment that comprises a vending machine.

Abstract: The present invention provides a system, method and apparatus for collecting, storing and communicating vending machine transaction data. The system preferably includes an embedded data collection and storage device that, when placed inside a vending machine, will collect both DEX and MDB data using a combination of ad-hoc scheduling and trigger-based events. In addition, the embedded data collection and storage device may collect transaction data concerning handheld transactions as well as vending machine error transactions, including timestamps. Functionality operable to permit handheld computer communication with the vending machine, as well as at least a cashless media transaction device may also be included. Data transferred to the handheld computer may be subsequently communicated to one or more host applications or credit agencies.