Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for customer engagement and communication across multiple channels using a database system. A first communication between an agent and a customer can be identified on a first communication channel. A customer identifier and agent identifier associated with the first communication can be processed. A unique multi-channel identifier can be retrieved. The unique multi-channel identifier can link the customer identifier and the agent identifier, to uniquely link the agent with the customer. The unique multi-channel identifier can then be provided to initiate a second communication between the agent and customer on a second communication channel.

Abstract: Systems, methods, and computer-readable media for processing and sending messages with low latency are described. An application server may obtain a triggered send request (TSR) message from triggered send (TS) subscriber. The TSR message may comprise TSR information and a TSR payload. The application server may directly inject the TSR payload to an available message server for processing when the TSR information indicates that a first priority is associated with the payload, and may notify the available message server that the TSR payload is available for processing when the TSR information indicates that a second priority is associated with the payload. The application server may also write the TSR payload and/or TSR information to a TSS queue of a TSS tenant space, and may write the payload to a non-relational datastore regardless of a priority associated with the payload. Other embodiments may be described and/or claimed.

Abstract: Methods, systems, and devices for webpage domain handling are described. Some systems may include functionality for a user device to persist embedded application sessions between different webpages. For example, the user device may load a first webpage for a first domain, instantiate an inline frame (iframe) within the webpage, and run an embedded application in the webpage. Using an iframe-embedded document for a host server, the user device may store session data associated with running the application in session storage for the host server. If the user device switches to a second webpage (e.g., of a different domain) while continuing to run the application, the user device may reload the iframe and enclosed document, and may retrieve the active session data from the session storage for the host server. The user device may continue running the embedded application without interruption in the second webpage based on this session data.

Abstract: Disclosed embodiments are related to feature hashing techniques. A processing device of a database system may identify a set of machine learning features; generate a first hash map of said set of machine learning features and a second different hash map of said set of machine learning features. The processing device may generate a memory compact model for an online machine learning system using the first and second hash maps, and store the memory compact model in the memory device.

Abstract: A method for browser-based chat messaging is provided. The method presents browser-based presentation interfaces, including a master and at least one slave, and including a chat messaging interface for the master; establishes a single communication session with a server system, by the master; receives chat data, by the chat messaging interface of the master via the single communication session, including rich content comprising graphical elements, enhanced formatting, and interactive functionality; stores the chat data including the rich content in session storage for the master; renders the chat data including the rich content, by the chat messaging interface of the master; provides updated chat data including the rich content to the slaves, by the master via a broadcast pipeline for the browser application; and presents the updated chat data by re-rendering the chat data including the rich content, via secondary chat messaging interfaces corresponding to the slaves.

Abstract: One or more computing devices may execute procedures to select a query from a query database in response to a request from a remote application. The selected query may be applied to a target database and a result may be returned. The result may be processed to generate a response for the remote application. The response may be provided to the remote application for execution of an operation by the remote application.

Abstract: Content deployment systems and methods are provided for continuously integrating and deploying selected content items from a plurality of content sources into a specific release as part of the specific release. For example, a first content source stores a plurality of first content items for potential inclusion in the specific release. A manifest record for the specific release specifies release items, that are allowed to be part of the specific release. A proxy can periodically retrieve selected ones of the first content items that are specified in the manifest record, and push them to a content publishing engine. Any content items that are not specified in the manifest record are rejected by the proxy. A processor of the content publishing engine can allow for continuous integration of the selected ones of the first content items into the specific release.

Abstract: Methods and systems are provided for real-time blocking of content from an organization activity timeline of an organization. The content blocked can be, for example, activities, or contributions to those activities. The organization activity timeline is displayed within a user interface to show activities involving a particular external contact and one or more users of the organization. The disclosed methods and systems can be used to control which activities or contributions to activities are displayed in the organization activity timeline. One or more identifiers can be added to one or more blacklists. New activities are evaluated for inclusion in the organization activity timeline. Any new activity that includes an identifier (or contributions to that new activity) can be blocked so that it does not appear in the organization activity timeline.

Abstract: A credit report system is provided that may generate various user interfaces for a consumer. Credit accounts may be accessed and analyzed by receiving data from one or more of the national credit bureaus. The credit report system may present account information to a consumer in the form of credit account tiles, wherein the tiles each represent an account of the consumer. The consumer may also be able to search credit accounts, sort credit accounts, view the impact of credit accounts on one or more of the consumer's credit scores, interact with the credit accounts, make payments to credit accounts, and otherwise monitor changes to consumer's credit accounts.

Abstract: A mechanism for providing in-line scheduling in an on-demand service in a database system is proved. The mechanism provides a multi-tenant database that stores client scheduling information, client customer contact information, and enables drag and drop event scheduling. In a multi-tenant database, a system for managing client customer contact information and event scheduling is established, which is useful for a tenant that is a salesperson or that employs salespersons. The multi-tenant database includes a combined view application that provides for the simultaneous display of a calendar view and list view of contact information. The multi-tenant database includes drag and drop functionality, allowing list view information to be dragged and dropped onto the calendar view for event scheduling. The ability of embodiments to provide drag and drop inline event scheduling can enable efficient calendaring of events by rapidly transferring relevant information onto a calendar.

Abstract: Methods and systems are provided for generating alerts in association with a request to open an account for an individual. For example, information identifying an individual may be received from a financial entity in association with the financial entity receiving a request to open an account for the individual from a requesting entity. The requesting entity may be a vendor or service provider associated with the financial entity. An electronic notification may then be sent to the individual, which may include a selectable option to indicate that the individual does not authorize opening of the account. In response to receiving an indication that the individual does not authorize opening of the account, notifications may be sent to both the financial entity and the requesting entity indicating that the individual has not authorized opening of the account.

Abstract: In accordance with disclosed embodiments, there are provided systems, methods, and apparatuses for implementing concurrent dataflow execution with write conflict protection within a cloud based computing environment.

Abstract: Disclosed are methods, apparatus, systems, and computer-readable storage media for responding to actionable text patterns in a feed item. In some implementations, a computing device receives textual input for a feed item to be published in an information feed. The computing device identifies in the textual input an actionable text pattern and transmits a portion of the actionable text pattern to a server. The computing device receives, from the server, one or more names of entities. The entities may be object records stored in a database, wherein the names of the entities match the portion of the actionable text pattern transmitted to the server. The computing device receives a selection of a first of the one or more names.

Abstract: An apparatus and method for low-latency real-time request processing. For example, one implementation comprises a front end and a plurality of micro-services each utilizing a different type of hardware and/or software tailored to perform a specialized type of processing. In one implementation, the front end receives a request message (e.g., an HTTP request) containing program code/data in its header and forwards the request to certain micro-services in accordance with the type of processing required and/or other variables such as load on the micro-services. A central storage may be shared by the front end and the micro-services to exchange data and/or the data may be stored in the intermediate messages passed between the front end and micro-services.

Abstract: System and methods are described for authenticating users across multiple environments within a cloud-computing environment. A system may receive an indication that a user authenticated within a first environment has performed an action specific to a second environment. The system determines whether a previous action was performed by the user specific to the second environment. In response to determining that no previous action was performed, the system retrieves a first token from an authentication database, wherein the first token is associated with authentication of the user within the first environment. The system then validates the first token, and then generates a second token associated with authentication of the user within the second environment.

Abstract: Methods and systems for self-healing fault recovery in an electrical power distribution network, particularly distribution networks employing a mesh configuration. When a power source circuit breaker is tripped one or more virtual paths is traced throughout the mesh network, each virtual path originating at the power source that is offline, terminating at an alternate power source, and containing one or two open load switches. A restoration path is chosen from the virtual paths. Power can be transferred to other segments of the mesh network by isolating the fault and closing the open load switch in the chosen restoration path. Some or all of the method and system can be automated.

Abstract: Disclosed are examples of methods, apparatus, systems, and computer program products for providing an augmented reality display of an image with record data. In one example, image data is received at one or more processors. A request message is sent requesting record data associated with the image data from one or more of a plurality of records stored in a database system. In some implementations, when the requested record data is received, a graphical display of the record data in combination with the image can be provided on a display device.

Abstract: A read request for a data object is received from a first processing thread. Responsive to the read request, it is determined whether a cached version of the data object is available from a global cache. If the cached version of the data object is not available from the global cache, a result is immediately returned to the first processing thread to indicate that the data object is not available from the global cache. The first processing thread is freed from waiting for the data object to become available from the global cache. A cache refresh message is enqueued, for the data object, in a message queue to cause a second different processing thread to subsequently dequeue the cache refresh message for the data object and build the data object in the global cache using underlying data persisted in and retrieved from a primary data source among the one or more primary data sources.