Abstract: A method and apparatus is disclosed for delivering messages that utilizes a message queue and a router/filter within a private data network. The private network is connected to an external data network such as the Internet, and has separate outbound resource servers to provide a high degree of scalability for handling a variety of message types.

Abstract: Described is a speech-to-text conversion system and method that provides secure, real-time and high-accuracy conversion of general-quality speech into text. The system is designed to interface with external devices and services, providing a simple and convenient manner to transcribe audio that may be stored elsewhere such as a wireless phone's voice mail, or occurring between two or more parties such as a conference call. The first step in the system's process ensures secure and private transcription by separating an audio stream into many audio shreds, each of which has duration of only a few seconds and cannot reveal the context of the conversation. A workforce of geographically distributed transcription agents who transcribe the audio shreds is able to generate transcription in real time, with many agents working in parallel on a single conversation. No one agent (or group of agents) receives a sufficient number of audio shreds to reconstruct the context of any conversation.

Abstract: A method or system for synchronizing e-mail messages for a user, particularly for POP3 protocols. E-mail messages addressed to the user are received at an e-mail control at a local server, from an external e-mail server. The e-mail control stores each e-mail message in a consolidated e-mail storage at the local server. The e-mail control stores a message identifier for each e-mail message, in a message identifier storage at the local server. It is determined whether an e-mail message in the consolidated e-mail storage has been deleted from the external e-mail server, and if so, then the e-mail message is deleted from the consolidated e-mail storage. The invention provides for forward and/or reverse synchronization of e-mail messages. Optionally, the step of determining includes comparing message identifiers in the message identifier storage to message identifiers in e-mail received from the external e-mail server.

Abstract: The system is designed to interface with external devices and services, to transcribe audio that may be stored elsewhere such as a wireless phone'voice mail, or occurring between two or more parties such as a conference call. An audio stream is separated into many audio shreds, each of which has duration of only a few seconds and cannot reveal the context of the conversation. A workforce of geographically distributed transcription agents who transcribe the audio shreds is able to generate transcription in real time, with many agents working in parallel on a single conversation. No one agent (or group of agents) receives a sufficient number of audio shreds to reconstruct the context of any conversation. The use of human transcribers allows the system to overcome limitations typical of computer-based speech recognition and permits accurate transcription of general-quality speech even in acoustically hostile environments.

Abstract: A method or system for synchronizing e-mail messages for a user, particularly for POP3 protocols. E-mail messages addressed to the user are received at an e-mail control at a local server, from an external e-mail server. The e-mail control stores each e-mail message in a consolidated e-mail storage at the local server. The e-mail control stores a message identifier for each e-mail message, in a message identifier storage at the local server. It is determined whether an e-mail message in the consolidated e-mail storage has been deleted from the external e-mail server, and if so, then the e-mail message is deleted from the consolidated e-mail storage. The invention provides for forward and/or reverse synchronization of e-mail messages. Optionally, the step of determining includes comparing message identifiers in the message identifier storage to message identifiers in e-mail received from the external e-mail server.

Abstract: Systems and methods provide for receiving a message addressed to an intended recipient, in a first file format. The message is converted from the first file format to a second file format, wherein the second file format comprises a mark-up language file format.

Abstract: A method or system for synchronizing e-mail messages for a user, particularly for POP3 protocols. E-mail messages addressed to the user are received at an e-mail control at a local server, from an external e-mail server. The e-mail control stores each e-mail message in a consolidated e-mail storage at the local server. The e-mail control stores a message identifier for each e-mail message, in a message identifier storage at the local server. It is determined whether an e-mail message in the consolidated e-mail storage has been deleted from the external e-mail server, and if so, then the e-mail message is deleted from the consolidated e-mail storage. The invention provides for forward and/or reverse synchronization of e-mail messages. Optionally, the step of determining includes comparing message identifiers in the message identifier storage to message identifiers in e-mail received from the external e-mail server.

Abstract: A method and apparatus is disclosed for delivering messages that utilizes a message queue and a router/filter within a private data network. The private network is connected to an external data network such as the Internet, and has separate outbound resource servers to provide a high degree of scalability for handling a variety of message types.

Abstract: A system controlling use of a communication channel in a communication network. The system comprising a network including service nodes. The service nodes comprising one or more sets having one or more nodes adapted to provide service functions in response to messages in the network. At least one of the sets comprising a member node having an interface for communication with a remote terminal, and a user interface process coupled with the interface to include a user of the remote terminal in the network. At least one of the sets comprising a member node having an interface to the communication network, and a process coupled to the interface to control establishment of the communication channel for the user.

Abstract: A Message Storage and Deliver System (MSDS) is connected to the public switched telephone network (PSTN) and receives incoming calls with these calls being facsimile, voice, or data transmissions. The MSDS detects the type of call and stores the message signal in a database. The MSDS is also connected to the Internet and has a hyper-text transfer protocol deamon (HTTPD) for receiving requests from users. The HTTPD forwards requests for certain files or messages to a network server which transmits at least part of the message to the HTTPD and then to the user. In addition to requests for certain documents, the HTTPD may also receive a request in the form of a search query. The search query is forwarded from the HTTPD to an application program for conducting the search of the database. The results of the search are forwarded through the HTTPD to the user. The user may then select one or more files or messages from the search results and may save the search for later reference.

Abstract: A system controlling use of a communication channel in a communication network. The system comprising a network including service nodes. The service nodes comprising one or more sets having one or more nodes adapted to provide service functions in response to messages in the network. At least one of the sets comprising a member node having an interface for communication with a remote terminal, and a user interface process coupled with the interface to include a user of the remote terminal in the network. At least one of the sets comprising a member node having an interface to the communication network, and a process coupled to the interface to control establishment of the communication channel for the user.

Abstract: A system for supporting a message delivery service, a method for supporting such a service and a machine accessible medium containing program data for implementing such a system. A number of processing servers are coupled to communicate with a number of outbound resources and a database server over an internal packet-switched data network. The database server contains account information on customers of the service. Request messages received from a customer over an external packet-switched data network are stored in a queue of a processing server. A router filter obtains a request message from the queue and validates a customer associated with the request message, after accessing the database server. A determination is made as to which of the multiple outbound resources to assign the request message. Each of these resources is capable of converting an input request message into a format capable of being received by a fax machine over a telephone network.