Abstract: A system for providing an internet fax service has an engine to process a raw fax document, received for a user of the internet fax service, using digital character recognition to produce recognized text or an associated formatted text document. A conversion engine may convert the raw fax to native file format being one of a) word processor format, b) spreadsheet format, c) slide presentation format, or d) another format that can be read on a user interface. An internet server is to make the native file format document available to the user over an internet. A fax content processing unit is to perform keyword scanning of the recognized text, and then allows the user to search for stored faxes by keyword. Other embodiments are also described.

Abstract: A system and method for transmitting user credentials to another device. According to some embodiments, a method is described of receiving into a first portable electronic device a set of credentials from a user, the set of credentials to include a WLAN SSID and a network key, the set of credentials to allow the first device to connect to the WLAN. The set of credentials is used to connect the first device to the WLAN. The first device creates a message for wireless transmission, the message includes the set of credentials for accessing the WLAN and is adapted to be delivered to a second device. Finally, the first device transmits the message over the air, wherein the message is addressed to the second device. The second device receives the message and uses the credentials in the message to connect to the WLAN. Other embodiments are also described.

Abstract: A computer-implemented method is performed during a single communication session between a customer service representative (CSR) of a merchant, and the merchant's customer. The conversation between the CSR and the customer is analyzed to determine an issue. Previously collected information about the customer is accessed, from a database that stores information about customers of the merchant. A tip is determined and sent to be displayed to the CSR. The tip is determined based on the mood and the accessed previously collected information. Other embodiments are also described and claimed.