Abstract: A system for intelligently processing queries for cloud-based network file stores includes a file store that stores groups of documents that are associated with files, a non-transitory storage medium that stores instructions, and a processor. The processor may execute the instructions to receive a ticket based on a communication associated with a query to the file store, pull data for the ticket, check a sender of the communication, identify a file using the data, and/or analyze the communication using an artificial intelligence engine to generate a recommendation. The processor may monitor changes to the recommendation made before being sent in order to update the artificial intelligence engine for the changes.