Abstract: A network based automotive service monitoring system having one or more video transmission devices, the video transmission devices being positioned within one or more service bays to allow viewing of the service event. The system may include one or more user computers operated by the one or more users and one or more network servers, the network servers in communication with the one or more user computers, the network server being configured to relay video transmissions of the service event from the one or more video transmission devices to the one or more user computers via a communications network.