Abstract: The systems and/or processes described herein are configured to help an entity operating one or more facilities manage the scheduling and assignment of jobs. The systems and/or processes implement a loading service to manage the scheduling and assignment of jobs based on one or more factors including, but not limited to, a type of service or work to be performed on an item (e.g., an automobile), an initial estimated duration of time to perform the type of service or work, a revised estimated duration of time to perform the type of service or work (e.g., based on technician input), technician schedules, technician skills, technician skill level, and/or one or more labels assigned to a job. Consequently, the loading service is able to help, e.g., via the generation and output of graphical user interfaces, the entity balance the scheduling of appointments for jobs amongst technicians working at one or more facilities.

Abstract: The system and/or processes described herein are configured to help an entity operating one or more service facilities manage the timing of service jobs across work stations. The entity manages the timing based on receiving, and tracking, job status information received from the work stations. For instance, after receiving the job status information, the entity may implement timing mechanisms to estimate or predict a time when a service job is likely to begin. The entity may also use the timing mechanisms to estimate or predict a time when the service job is likely to be completed.