Patents Assigned to Keen.com, Inc.
  • Assistance method and apparatus
    Patent number: 6549889
    Abstract: This invention provides for a method of (or apparatus for) facilitating the delivery of advice to consumers using a server unit which can store and display the names and characteristics of experts and then rapidly assist in connecting the expert and consumer for real-time communication. The server can also have the ability to receive keywords from the consumer, match those keywords to one or more experts, and tell the consumer how to contact an expert.
    Type: Grant
    Filed: February 13, 2001
    Date of Patent: April 15, 2003
    Assignee: Keen.com, Inc.
    Inventor: Randall B. Lauffer
  • Assistance method and apparatus
    Patent number: 6546372
    Abstract: This invention provides for a method of (or apparatus for) facilitating the delivery of advice to consumers using a server unit which can store and display the names and characteristics of experts and then rapidly assist in connecting the expert and consumer for real-time communication. The server can also have the ability to receive keywords from the consumer, match those keywords to one or more experts, and tell the consumer how to contact an expert.
    Type: Grant
    Filed: February 13, 2001
    Date of Patent: April 8, 2003
    Assignee: Keen.com, Inc.
    Inventor: Randall B. Lauffer
  • Assistance method and apparatus
    Patent number: 6523010
    Abstract: This invention provides for a method of (or apparatus for) facilitating the delivery of advice to consumers using a server unit which can store and display the names and characteristics of experts and then rapidly assist in connecting the expert and consumer for real-time communication. The server can also have the ability to receive keywords from the consumer, match those keywords to one or more experts, and tell the consumer how to contact an expert.
    Type: Grant
    Filed: December 8, 2000
    Date of Patent: February 18, 2003
    Assignee: Keen.com, Inc.
    Inventor: Randall B. Lauffer