Abstract: Various embodiments relate generally to data science and data analysis, computer software and systems, and control systems to provide a platform to implement automated responses to data representing electronic messages, among other things, and, more specifically, to a computing and data platform that implements logic to facilitate implementation of an automated predictive response computing system being configured to implement, for example, an automated predictive response engine configured to access internal (e.g., in-conversation) data and external (e.g., extra-conversation) data to predictively generate automated responses, such as assisting an agent or an agent computing device, among other things.

Abstract: Various embodiments relate generally to data science and data analysis, computer software and systems, and wired and wireless network communications to interface among repositories of disparate data and computing machine-based entities configured to access, track, and/or analyze data, and, more specifically, to a computing and data storage platform to implement computerized tools to continuously (or nearly continuously) sense data describing functional states of remote computing devices and/or user interfaces configured to service electronic messages, according to at least some examples. For example, a method may include receiving a stream of data representing states of user interfaces, analyzing the states of the user interfaces, identifying activity data, identifying a state of an application, detecting an action and classifying a subset of activity data based on the action, and generating data representing a state of an application configured to interact with a digital conversation.

Abstract: Various embodiments relate generally to data science and data analysis, computer software and systems, and control systems to provide a platform to facilitate implementation of an interface as a computerized tool, among other things, and, more specifically, to a computing and data platform that implements logic to facilitate moderation of electronic messages, postings, content, etc., via implementation of a moderator application configured to, for example, perform one or more actions automatically, including disposition of an non-compliant electronic message. In some examples, a method may include activating at least a portion of a moderator application, decomposing an electronic message, accessing data representing disposition metrics, correlating data, and detecting that an electronic message is a non-compliant electronic message.

Abstract: Techniques for software dependency management are described, including receiving a query at a repository configured to store a file identifying a dependency between an application and an update, the query being configured to request retrieval and implementation of the update with the application, parsing the query to identify the update and a version of the update configured to modify the application, generating a ranking associated with the update and the version using output from a machine-learning module configured to be trained against data associated with a community, and other data associated with analyzing an issue associated with the update or the version, providing a response to the query, receiving another query requesting the update or the version, retrieving the update and the version, and implementing the update or the version, the update or the version being implemented in response to the another query.

Abstract: Various embodiments relate generally to data science and data analysis, computer software and systems, and control systems to provide a platform to facilitate implementation of an interface, among other things, and, more specifically, to a computing and data platform that implements logic to facilitate transfer of an exchange of electronic messages to a secure messaging channel having configurable states of synchronicity based on one or more message-related attributes. In some examples, a method may include detecting an electronic message via a first data channel, transmitting an invitation message to transfer an exchange of electronic messages to a secure data channel, establishing a secure data channel, identifying an attribute to initiate routing of an electronic message to generate an automatic response or data representing an agent-assisted response, or both, transmitting an electronic response message as a function of availability of a first data channel, and the like.

Abstract: Various embodiments relate generally to data science and data analysis, computer software and systems, and control systems to provide a platform to implement automated responses to data representing electronic messages, among other things, and, more specifically, to a computing and data platform that implements logic to facilitate implementation of an automated predictive response computing system independent of electronic communication channel or payload of an electronic message payload, the automated predictive response computing system being configured to implement, for example, an automated voice-text response engine configured to build and adaptively implement conversational data flows based on, for example, classification of an electronic message and a predictive response. In some examples, a method may include detecting an electronic message includes inbound voice data, analyzing inbound voice data, invoking an automated response application, and selecting a response, among other things.

Abstract: Various techniques for gesture-based community moderation are described, including activating a moderator application at a computing platform hosting a syndication of electronic messages, receiving a signal causing presentation of an electronic message at an interface, detecting an input associated with a position of each of the electronic messages on the interface and activating an automatic action by the moderator application, determining if a non-compliant message component is included in the each of the electronic messages, modifying each of the electronic messages if the non-compliant message component is detected, invoking a predicted automatic action based on the modified electronic message, and displaying the modified electronic message in a different position of the interface.

Abstract: A computer-implemented system including a data store: a content items database, a user account database, and one or more servers configured to execute a computer program to perform one or more of the following: receiving content items from content database that are associated with a topic selected by a user for posting on a social network, wherein at least one content item is associated with an URL; estimating a post to a reaction filter for a time interval for the social network for the user, calculating a reaction profile associated with reactions to posts on the social network by aggregating reaction time of a plurality of users on the social network for one or more content items posted on the social network; determining a schedule for posting the content items on the social network as a function of the post to reaction filter and reaction profile.

Abstract: Techniques for gamification for online social communities are described including receiving input data transferred from a client associated with an interaction on a website having one or more portions served from servers that are separate from each other, analyzing the input using a community analytic module to determine metrics associated with the interaction, the metrics having, at least, a first level, a second level, and a third level, the first level indicating a ranking associated with the input data, the second level being associated with feedback data transmitted by another client in response to the interaction, the third level being associated with generating one or more awards based on a determination generated by combining the first level and the second level, and storing metric data associated with the first level, the second level, the third level, the ranking, the feedback data, and the one or more awards.

Abstract: Various techniques for gesture-based community moderation are described, including activating a moderator application at a computing platform hosting a syndication of electronic messages, receiving a signal causing presentation of an electronic message at an interface, detecting an input associated with a position of each of the electronic messages on the interface and activating an automatic action by the moderator application, determining if a non-compliant message component is included in the each of the electronic messages, modifying each of the electronic messages if the non-compliant message component is detected, invoking a predicted automatic action based on the modified electronic message, and displaying the modified electronic message in a different position of the interface.

Abstract: Techniques for software dependency management are described, including receiving a query at a repository configured to store a file identifying a dependency between an application and an update, the query being configured to request retrieval and implementation of the update with the application, parsing the query to identify the update and a version of the update configured to modify the application, generating a ranking associated with the update and the version using output from a machine-learning module configured to be trained against data associated with a community, and other data associated with analyzing an issue associated with the update or the version, providing a response to the query, receiving another query requesting the update or the version, retrieving the update and the version, and implementing the update or the version, the update or the version being implemented in response to the another query.

Abstract: Various techniques for gesture-based community moderation are described, including activating a moderator application at a computing platform hosting a syndication of electronic messages, receiving a signal causing presentation of an electronic message at an interface, detecting an input associated with a position of each of the electronic messages on the interface and activating an automatic action by the moderator application, determining if a non-compliant message component is included in the each of the electronic messages, modifying each of the electronic messages if the non-compliant message component is detected, invoking a predicted automatic action based on the modified electronic message, and displaying the modified electronic message in a different position of the interface.

Abstract: Various embodiments relate generally to data science and data analysis, computer software and systems, and control systems to provide a platform to implement automated responses to data representing electronic messages, among other things, and, more specifically, to a computing and data platform that implements logic to facilitate implementation of an automated predictive response computing system independent of electronic communication channel or payload of an electronic message payload, the automated predictive response computing system being configured to implement, for example, an automated voice-text response engine configured to build and adaptively implement conversational data flows based on, for example, classification of an electronic message and a predictive response. In some examples, a method may include detecting an electronic message includes inbound voice data, analyzing inbound voice data, invoking an automated response application, and selecting a response, among other things.

Abstract: Various embodiments relate generally to data science and data analysis, computer software and systems, and control systems to provide a platform to implement automated responses to data representing electronic messages, among other things, and, more specifically, to an automated predictive response computing system independent of electronic communication channel of an electronic message payload, the automated predictive response computing system being configured to, for example, implement a universal data space based on, at least in part, conversational data flows, which may be classified and used to provide a predictive response to assist resolution, such as assisting an agent among other things. In an example, a method may include augmenting at least a subset of one or more portions of communication data, implementing augmented communication portion data to determine a predicted response, and generating data to facilitate the predicted response based on the subset of inbound electronic messages.

Abstract: Various embodiments relate generally to data science and data analysis, computer software and systems, and control systems to provide a platform to implement automated responses to data representing electronic messages, among other things, and, more specifically, to an automated predictive response computing system independent of electronic communication channel of an electronic message payload, the automated predictive response computing system being configured to, for example, implement a universal data space based on, at least in part, conversational data flows, which may be classified and used to provide a predictive response to assist resolution, such as assisting an agent among other things. In an example, a method may include augmenting at least a subset of one or more portions of communication data, implementing augmented communication portion data to determine a predicted response, and generating data to facilitate the predicted response based on the subset of inbound electronic messages.

Abstract: Various embodiments relate generally to data science and data analysis, computer software and systems, and wired and wireless network communications to interface among repositories of disparate data and computing machine-based entities configured to access, track, and/or analyze data, and, more specifically, to a computing and data storage platform to implement computerized tools to continuously (or nearly continuously) sense data describing functional states of remote computing devices and/or user interfaces configured to service electronic messages, according to at least some examples. For example, a method may include receiving a stream of data representing states of user interfaces, analyzing the states of the user interfaces, identifying activity data, identifying a state of an application, detecting an action and classifying a subset of activity data based on the action, and generating data representing a state of an application configured to interact with a digital conversation.

Abstract: Techniques for omnichannel data analysis are described, including receiving a sub-atomic interaction set at an omnichannel data analysis engine, transforming the sub-atomic interaction set from a first object to a second object associated with a data cohort, modifying an attribute of the second object to configure the second object to be used in sub-atomic interaction convergence, identifying related interactions from the sub-atomic interaction set to be combined into an atomic interaction, aligning a data attribute parsed from the atomic interaction to identify interaction attributes from data channels monitored by the omnichannel data analysis engine, conforming the data attribute to a unified atomic interaction object definition, evaluating the atomic interaction and the data attribute, extracting a portion of the second object to derive another attribute, performing enrichment set analysis on the second object and data cohort, and generating an output of the analysis.

Abstract: Various embodiments relate generally to data science and data analysis, computer software and systems, and control systems to provide a platform to implement automated responses to data representing electronic messages, among other things, and, more specifically, to a computing and data platform that implements logic to facilitate implementation of an automated predictive response computing system independent of electronic communication channel or linguistic language of an electronic message payload, the automated predictive response computing system being configured to implement, for example, adaptive data flow sets to automatically adapt a flow of responses responsive to, for example, classification of an electronic message.

Abstract: A computer-implemented system including a data store: a content items database, a user account database, and one or more servers configured to execute a computer program to perform one or more of the following: receiving content items from content database that are associated with a topic selected by a user for posting on a social network, wherein at least one content item is associated with an URL; estimating a post to a reaction filter for a time interval for the social network for the user, calculating a reaction profile associated with reactions to posts on the social network by aggregating reaction time of a plurality of users on the social network for one or more content items posted on the social network; determining a schedule for posting the content items on the social network as a function of the post to reaction filter and reaction profile.

Abstract: Various embodiments relate generally to data science and data analysis, computer software and systems, and control systems to provide a platform to implement automated responses to data representing electronic messages, among other things, and, more specifically, to a computing and data platform that implements logic to facilitate implementation of an automated predictive response computing system being configured to implement, for example, an automated predictive response engine configured to access internal (e.g., in-conversation) data and external (e.g., extra-conversation) data to predictively generate automated responses, such as assisting an agent or an agent computing device, among other things.