Abstract: A computer-implemented method to securely collect data over a telephone is described. Telephone communications between a customer and a customer service representative are monitored. At least one tone from a telephone keypad of the customer is detected. The at least one tone represents sensitive data for the customer. An audio output channel directed to the customer service representative is prevented from outputting a detectable tone from the telephone keypad of the customer. An indicator is provided to the customer service representative when detection of the at least one tone occurs.

Abstract: Systems and methods for interacting with recipients. The systems can be computer controlled and provide audio and/or textual output to a recipient. In some cases, the audio output is created by accessing an audio file on the system, converting the audio output to an audio signal, and providing the audio output to the recipient. In various cases, a user selects the appropriate output from a subset of possible outputs provided via the system. The methods include various ways for directing a pseudo-conversation with a recipient via a conversation control system.

Abstract: A computer-implemented method to securely collect data over a telephone is described. Telephone communications between a customer and a customer service representative are monitored. At least one tone from a telephone keypad of the customer is detected. The at least one tone represents sensitive data for the customer. An audio output channel directed to the customer service representative is prevented from outputting a detectable tone from the telephone keypad of the customer. An indicator is provided to the customer service representative when detection of the at least one tone occurs.