Abstract: An apparatus for determining candidate causes of a user experience degradation includes a data collection agent to collect inventory data associated with a managed computer system, a change recording system to process the inventory data and determine any changes and to record change records including time-stamps, an alert detection system to detect alerts (alarms and sensors) including time-duration information and storing alert records, an analysis module to select alert records based on whether the alert, using the time-duration information, occurred in a predetermined lookback period, and identify, for each selected alert records, corresponding change records that precede in time the selected alert records. A user reporting interface outputs the identified change records as the candidate causes.

Abstract: A method for generating an output for performance impact assessment of a change includes determining changes associated with a first managed computer system where corresponding change records includes a respective change time-stamp, determining performance values for a performance metric for predetermined times and associating respective performance time-stamps, selecting one of the changes wherein the selected change has a change time-stamp, identifying first performance values with performance time-stamps that are prior in time to change time-stamp and associating them with a before-change category, identifying second performance values with performance time-stamps that are later in time relative to the change time-stamp and associating them with an after-change category, and generating an output with the first and second performance values (in a tabular or common timeline format) with the first performance values being distinguishable from the second performance values to thereby allow the user to determin

Abstract: In a kiosk or informational display, an apparatus for detecting and remediating problems, failures, and anomalies includes a data collection agent configured to collect original data over time associated with components, operation, and configuration of the managed computer system, a monitoring and learning module configured to process the original data and generate a historic record that includes time-based data, such as one or more time-based lists, an alert detection system that includes a sensor having associated therewith one of the time-based lists. The sensor is activated when sensor condition(s) are met, which includes evaluating the sensor condition(s) using at least the time-based list and a current-time value of the components, operation, and configuration of the managed computer system. The apparatus includes a remediation action module configured to effect at least one of a plurality of predetermined actions when the sensor is activated.

Abstract: An apparatus for determining candidate causes of a user experience degradation includes a data collection agent to collect inventory data associated with a managed computer system, a change recording system to process the inventory data and determine any changes and to record change records including time-stamps, an alert detection system to detect alerts (alarms and sensors) including time-duration information and storing alert records, an analysis module to select alert records based on whether the alert, using the time-duration information, occurred in a predetermined lookback period, and identify, for each selected alert records, corresponding change records that precede in time the selected alert records. A user reporting interface outputs the identified change records as the candidate causes.

Abstract: A method includes associating, for each one of a plurality of answer definitions, at least one or more pattern-form questions, wherein each answer definition has an associated jump target that defines a respective entry point into the workspace analytics system to provide information responsive to the associated one or more pattern-form questions. The method further includes receiving a user input including capturing input text defining a natural language user query, matching the received input text to one of the pattern-form questions thereby selecting the jump target associated with the matched pattern-form question, and generating a response to the natural language user query by retrieving information from the workspace analytics system by referencing a link based on the selected jump target and zero or more parameters values.

Abstract: A method includes associating, for each one of a plurality of answer definitions, at least one or more pattern-form questions, wherein each answer definition has an associated jump target that defines a respective entry point into the workspace analytics system to provide information responsive to the associated one or more pattern-faun questions. The method further includes receiving a user input including capturing input text defining a natural language user query, matching the received input text to one of the pattern-form questions thereby selecting the jump target associated with the matched pattern-form question, and generating a response to the natural language user query by retrieving information from the workspace analytics system by referencing a link based on the selected jump target and zero or more parameters values.