Abstract: A computer implemented language interpretation/translation platform is provided. The computer implemented language interpretation/translation platform comprises a processor that determines available languages for which language interpretation/translation resources are currently available based on at least one user criterion and language interpreter/translator availability. Further, the computer implemented language interpretation/translation platform comprises a routing engine that receives, via an Application Programming Interface, a request for the available languages and sends the available languages to the computing device such that the computing device displays the available languages. The request includes the at least one user criterion.

Abstract: An apparatus includes a data storage device that stores remote agent quality assurance code and communication session code. Further, the apparatus includes a data capture device that captures data associated with a remote agent positioned in proximity to the data capture device. In addition, a processor receives a request from an agent routing platform for a service provided by the remote agent through a communication session between the remote agent and a user requesting the service. The processor executes the remote agent quality assurance code to determine that at least a portion of the captured data is non-compliant with the one or more quality assurance policies provided by the agent routing platform. Further, the processor executes the remote agent quality assurance code to provide one or more indicia of non-compliance.

Abstract: A computer implemented language interpretation/translation platform is provided. The computer implemented language interpretation/translation platform includes a receiver that receives a SIP packet. The SIP packet includes a request for a language interpretation/translation resource and a SIP header that stores identification data pertaining to the request. Further, the computer implemented language interpretation/translation platform includes a processor that selects the language interpretation/translation resource based on the identification data and routes the request to the selected language interpretation/translation resource.

Abstract: A computer implemented language interpretation/translation platform is provided. The computer implemented language interpretation/translation platform comprises a processor that determines available languages for which language interpretation/translation resources are currently available based on at least one user criterion and language interpreter/translator availability. Further, the computer implemented language interpretation/translation platform comprises a routing engine that receives, via an Application Programming Interface, a request for the available languages and sends the available languages to the computing device such that the computing device displays the available languages. The request includes the at least one user criterion.

Abstract: A computer implemented language interpretation/translation platform is provided. The computer implemented language interpretation/translation platform comprises a receiver that receives, via an Application Programming Interface, a request for a language interpretation/translation resource from a communication device. The request includes a preferred communication channel. Further, the computer implemented language interpretation/translation platform comprises a processor that determines, via the Application Programming Interface, availability of the language interpretation/translation resource, allocates the language interpretation/translation resource to perform the request, and connects the communication device to the language interpretation/translation resource according to the preferred communication channel.

Abstract: A computer implemented language interpretation/translation platform is provided so that a computerized interface can be generated to display a variety of language interpretation/translation services. The computer implemented language interpretation/translation platform includes a receiver that receives a request for computerized interface data from a computing device and receives a plurality of interface data from a plurality of distinct language interpretation/translation platforms. Each of the plurality of distinct language interpretation/translation platforms provide a language/interpretation service according to a distinct modality. The computer implemented language interpretation/translation platform includes a processor that aggregates the plurality of interface data from the plurality of distinct language interpretation/translation platforms in real-time into a computerized interface format.

Abstract: A system, computer program product, and process are provided for artificial intelligence based language interpretation. A storage device has a terminology database that stores a plurality of terms utilized in a previous communication requesting a product and/or a service in a first spoken language, a plurality of responses in a second spoken language to the communication, and (a plurality of outcomes based upon the plurality of responses. The second spoken language being distinct from the first spoken language. Further, a processor learns to generate responses associated with corresponding terms in a request based upon an analysis of the plurality of outcomes from the terminology database, receives a request for a product and/or service in the first spoken language in a current communication, and generates a message having a response that is associated with a term present in the request.

Abstract: A system, computer program product, and process are provided for an automated escalation agent. A receiver receives a request for language interpretation from a first language to a second language. Further, a database stores data associated with a plurality of language interpreters associated with a computer implemented language interpretation platform. A processor searches the database and determines that no online language interpreter is available to perform language interpretation at a time of the request and that escalates the request to determine if an offline language interpreter is available to initiate the language interpretation within a predetermined time period measured from the time of the request. An automated escalation agent module searches the database according to notification criteria, and sends at least one notification including the request to a plurality of offline language interpreters that meet the notification criteria.

Abstract: A system, computer program product, and process are provided for multi-channel language interpretation. An interpreter voice communication device receives, from a PSAP communication device on a first channel, a request for language translation of a communication. The interpreter voice communication device also receives data through the first channel that assists a language interpreter in performing the translation. An interpreter computing device establishes a language interpretation session through a second channel with a PSAP workstation. The interpreter computing device also provides a real-time language translation of the communication based upon the data received through the first channel.

Abstract: A language interpretation system receives a request for an interpretation of a voice communication between a first language and a second language. Further, the language interpretation system provides the request to a machine language interpreter. In addition, the machine language interpreter provides live language interpretation of the voice communication. The live language interpretation of the voice communication is halted by the machine language interpreter in real time during the live language interpretation based upon a criteria being met. Further, the voice communication is transitioned to a human language interpreter to resume the live language interpretation of the voice communication after the machine language interpreter is halted.

Abstract: A language interpretation system receives a request for an interpretation of a voice communication between a first language and a second language. Further, the language interpretation system provides the request to a human language interpreter. In addition, a machine language interpreter translates the voice communication into a set of text data. The text data is sent to a display device that displays the text during a human language interpretation performed by the human language interpreter.

Abstract: An Internet enabled communication device has a data module that sends user data through the Internet to a web services system, requests an acknowledgement from the web services system based on the user data to proceed with a voice communication, and receives the acknowledgement from the web services system if the web services system receives the user data and the user is authorized to proceed with the voice communication. The Internet enabled communication device also has a telephony module that, subsequent to the data module receiving the acknowledgement from the web services system, initiates the voice communication through a telephone network to an automated system. The automated system accesses the user data in the database to automatically connect the user to a service without the user having to input the user data through the automated system.

Abstract: A multi-handset telephone system has a first telephone handset having an antimicrobial agent situated thereon, a first amplifier that provides built in hearing impaired support, and a first integrated volume control actuator. Further, the multi-handset telephone system has a second telephone handset having the antimicrobial agent situated thereon, a second amplifier that provides built in hearing impaired support, and a second integrated control actuator. The second telephone handset is operably connected to the first handset through a handset cord such that a first user speaks on the first handset and the second user speaks on the second handset to have a face-to face conversation with each other at the same time as having a conversation with a third party remotely.

Abstract: A method and system of providing a language interpretation service is disclosed. A language access number, such as an 811 number, can be provided. The language access number can be used to place a telephone call to a language interpretation service for language assistance. A language access telephone call is received at the language interpretation service provider from a caller speaking a first language. The caller places the language access telephone call by dialing the language access number. The caller has at least one business need. The first language is identified so as to provide the customer with an interpreter that can translate between a first language and a second language. The interpreter can be associated with the language interpretation service provider. The interpreter can telephonically engage an agent representing a merchant that can serve the at least one business need of the caller.

Abstract: A method and system of providing a language interpretation service is disclosed. A language interpretation number, such as an 811 number, can be provided. The language interpretation number can be used to place a telephone call to a language interpretation service for language assistance. A language interpretation telephone call is received at the language interpretation service provider from a caller speaking a first language. The caller places the language interpretation telephone call by dialing the language interpretation number. The caller has at least one business need. The first language is identified so as to provide the customer with an interpreter that can interpret between a first language and a second language. The interpreter can be associated with the language interpretation service provider. The interpreter can telephonically engage an agent representing a business entity that can service the at least one business need of the caller.

Abstract: A method and system of providing language interpretation for a merchant are disclosed. An incoming telephone call from a customer speaking a first language is received at a language interpretation service. The customer is greeted in the first language by an interpreter associated with a language interpretation provider. The interpreter telephonically engages a first agent representing the merchant, wherein the first agent speaks a second language and the interpreter translates a conversation between the customer and the first agent. Once the translation is completed, the first agent is disconnected from the call. Next, if the customer elects to be connected to a business partner of the merchant, the interpreter telephonically engages a second agent representing the business partner. The second agent speaks the second language and the interpreter translates a conversation between the customer and the second agent.

Abstract: Systems and methods disclosed herein to provide relayed language interpretation are disclosed herein. The relayed language interpretation permits a caller to communicate with a third party. A language interpretation call is received from a caller at a language interpretation provider. A caller language corresponding to a language spoken of the caller is determined. A first interpreter that speaks the caller language and a base language is engaged to the language interpretation call. An indication from the caller that the caller needs interpretation between the caller language and a third-party language is received. The first interpreter is permitted to engage a second interpreter that speaks the base language and the third-party language. The second interpreter is engaged to the language interpretation call. The third party is engaged to the language interpretation call. Over-the-phone interpretation of the caller language and the third-party language is performed.

Abstract: Methods and systems of determining compensation for an hour of work to an employee are disclosed. A base hourly wage is determined based on the number of hours worked by the employee. A premium hourly wage is determined. The premium hourly wage can be determined by subtracting the base hourly wage from the earned hourly wage. The earned hourly wage can be calculated based on a number of minutes actually worked within the hour of work and a per-minute rate.

Abstract: A method and system of routing incoming call is disclosed. An incoming call is received at a call center of a language interpretation provider. The incoming call is made by a customer requesting language interpretation service. The customer can be for example a business entity or an individual. A level of skill required by the customer is determined. The level of skill required represents a minimum skill set that an interpreter of the language interpretation provider should possess in order to provide the language interpretation service requested by the customer. The language interpretation service is provided during the incoming call. The incoming call can be queued at a first queue that distributes incoming calls to a call center interpreter. The call center interpreter is permanently connected to the call center of the language interpretation provider through a voice link.

Abstract: A multi-handset telephone system includes is a first-base that includes circuitry for communicating with an external telephone line, a ringer for signaling when an incoming call is received, and a cradle for holding a single handset, a first handset, and a handset connection port. A second base has a cradle and a second handset. The interconnection is a flexible hardwired connection, and there is a switch associated with the second base. A port communicates the signal from the incoming call, and an outlet splits the telephone signal from the line into a plurality of handset cords. A first handset is connected with a first handset cord and a second handset is connected with a second handset cord of the plurality of handset cords. The corresponding plurality of handset cords permits a plurality of users in close proximity to speak on the plurality of handsets in a face-to-face situation with a third party. The telephone system is a digital and the second base does not have a ringer.