Abstract: A fleet management system comprises a server, a plurality of dispatch terminals remote from the server, and a telecommunications gateway. The server connects to the telecommunications gateway and to the dispatch terminal. The telecommunications gateway receives request data from a communication device via a telecommunication network, which comprises an indication of a location of the communication device and an identifier associated with the communication device. The telecommunication gateway transfers the request data to the server. The server determines a geographically suitable dispatch terminal and transmits data corresponding to the contents of the request data to the suitable dispatch terminal. The dispatch terminal receives an input as to whether to accept or reject the request data, and if accepted to forward response data comprising at least identifier data to the telecommunications gateway via the server.