Abstract: The present invention discloses a system, apparatus, and method that obtains audio and metadata information from voice calls, generates textual transcripts from those calls, and makes the resulting data searchable via a user interface. The system converts audio data from one or more sources (such as a telecommunications provider) into searchable usable text transcripts. One use of which is law enforcement and intelligence work. Another use relates to call centers to improve quality and track customer service history. Searches can be performed for callers, callees, keywords, and/or other information in calls across the system. The system can also generate automatic alerts based on callers, callees, keywords, phone numbers, and/or other information.
Type:
Grant
Filed:
February 21, 2022
Date of Patent:
December 5, 2023
Assignee:
LEO Technologies, LLC
Inventors:
Elliott Broidy, James Sexton, Christian Wensel, Brennan Karrer
Abstract: The present invention discloses a system, apparatus, and method that obtains audio and metadata information from voice calls, generates textual transcripts from those calls, and makes the resulting data searchable via a user interface. The system converts audio data from one or more sources (such as a telecommunications provider) into searchable usable text transcripts. One use of which is law enforcement and intelligence work. Another use relates to call centers to improve quality and track customer service history. Searches can be performed for callers, callees, keywords, and/or other information in calls across the system. The system can also generate automatic alerts based on callers, callees, keywords, phone numbers, and/or other information.
Type:
Grant
Filed:
August 5, 2020
Date of Patent:
February 22, 2022
Assignee:
LEO Technologies, LLC
Inventors:
Elliott Broidy, James Sexton, Christian Wensel, Brennan Karrer
Abstract: The present invention discloses a system, apparatus, and method that obtains audio and metadata information from voice calls, generates textual transcripts from those calls, and makes the resulting data searchable via a user interface. The system converts audio data from one or more sources (such as a telecommunications provider) into searchable usable text transcripts. One use of which is law enforcement and intelligence work. Another use relates to call centers to improve quality and track customer service history. Searches can be performed for callers, callees, keywords, and/or other information in calls across the system. The system can also generate automatic alerts based on callers, callees, keywords, phone numbers, and/or other information.
Type:
Grant
Filed:
February 25, 2019
Date of Patent:
August 11, 2020
Assignee:
LEO Technologies, LLC
Inventors:
Elliott Broidy, James Sexton, Christian Wensel, Brennan Karrer