Abstract: The present invention provides interactive methods and systems for calculating return on investment for employee services programs. Industry specific data for an employer is provided. Employer statistics are obtained. At least one data set regarding utilization of an employee services program is also provided. The percentage utilization of the employee service program is estimated based on the data set. The return on investment for the employee service program may be calculated based on the industry specific data, the employer statistics, and the estimated utilization. At least one of the employer specific data, the employer statistics, and the estimated use can be interactively varied to determine the resultant change on the return on investment calculation.

Abstract: Methods and systems for managing personal needs are provided. In particular, the present invention relates to an personal assistance program enabled via a communication network. An individual's needs are fulfilled via a customized Resource Center created in response to the individual's inquiry. The Resource Center may be in the form of a personalized web page created for the individual by a specialist in response to the inquiry. The Resource Center may contain specific educational materials relating to the particular need in question, as well as personalized referral information relating to providers qualified by the specialist for the individual. The specialists are provided to assist individuals with virtually all aspects of daily life, including but not limited to child care, pet care, education, employee benefits, health care, elder care, pregnancy, finance, personal problem solving, time management, or the like.