Abstract: A method for conducting a communication session between a personal electronic device and a system operated by a call center agent, including establishing a communication session between the system and the personal electronic device, exchanging information between the system and the personal electronic device according to a workflow stored in the system, sending visual content from the server to the personal electronic device, the visual content is associated with a step in the workflow, receiving a feedback confirmation from the personal electronic device, the feedback confirmation defines a feedback detected at the personal electronic device regarding the visual content and advancing to a subsequent step in the workflow based on the feedback confirmation.
Type:
Grant
Filed:
November 4, 2019
Date of Patent:
April 28, 2020
Assignee:
LIGHTICO LTD.
Inventors:
Justin Josh, Avraham Lousky, Zvi Ben Ishay, Shlomi Levi