Abstract: A call conferencing system and method includes a conference call controller and a conference bridge. The conference bridge includes a plurality of conference ports, to which conference participant audio is connected. Connection of conference ports in the bridge, bridges together the audio of the participants, thus forming the conference. The call conferencing system receives the initial scheduling request for the conference call, checks resource availability for the scheduled conference date and time, and reserves the required resources for the conference if they are available. To create the conference, conference call controller causes an operator console to be tied to a conference port on the bridge. Conference call controller originates a call to a conference participant via a conference port and ties the participant to the console via the bridge. The console informs the participant of the conference and the conference call controller connects the participant to the conference.

Abstract: A system and method for processing telephone calls and providing enhanced services is presented. The call processing system includes a network control processor for controlling the processing and routing of the calls and for providing enhanced features, and a matrix switch for routing calls from an originating location to a terminating location. Operator consoles can be included to provide operator assistance to the caller. The network control processor comprises a central message processor that receives call data, determines the type of call, determines the processing required, and determines whether operator assistance is required. A call route distributor allocates an operator console to the call if required. A billing server is used to track billing information for the call while it is in progress. A database server is provided for database look-ups and storage.

Abstract: A system and method for processing telephone calls and providing enhanced services is presented. The call processing system includes a billing system that processes billing information records for completed calls. The billing system applies rate information stored in a rate file to the completed call parameters contained within the billing information record. Derived billing information is subsequently stored in a toll file. The billing system also uses rate information stored in the rate file to respond, in real-time, to rate quote requests. Upon receipt of a rate quote request from a requesting system, the billing system retrieves rate information from the rate file, calculates a cost/minute of a desired call, and returns a rate quote to the requesting system.

Abstract: A system and method for processing telephone calls and providing enhanced services is presented. The call processing system includes a network control processor for controlling the processing and routing of the calls and for providing enhanced features, and a matrix switch for routing calls from an originating location to a terminating location. Operator consoles can be included to provide operator assistance to the caller. The network control processor comprises a central message processor that receives call data, determines the type of call, determines the processing required, and determines whether operator assistance is required. A call route distributor allocates an operator console to the call if required. A billing server is used to track billing information for the call while it is in progress. A database server is provided for database look-ups and storage.

Abstract: A system and method for processing telephone calls and providing enhanced services is presented. The call processing system includes a network control processor for controlling the processing and routing of the calls and for providing enhanced features, and a matrix switch for routing calls from an originating location to a terminating location. Operator consoles can be included to provide operator assistance to the caller. The network control processor comprises a central message processor that receives call data, determines the type of call, determines the processing required, and determines whether operator assistance is required. A call route distributor allocates an operator console to the call if required. A billing server is used to track billing information for the call while it is in progress. A database server is provided for database look-ups and storage.

Abstract: A message delivery sequence coordinates the scheduling and delivery of messages. When a user desires to send a message, the user contacts the message delivery system. An automated voice response unit prompts the user for message delivery information, including a delivery time and other delivery options and also prompts the user for the message itself. The message is stored in a message database and an access record corresponding to the message and containing message delivery information is stored in an access database. A delivery time is determined for the message and an event is stored in a scheduling database indicating the delivery time. At the scheduled delivery time, the message delivery system instructs a network control processor to start delivery of the message. The network control processor notifies the automated voice response unit that the message is to be delivered.

Abstract: A system and method for validating pieces of information associated with a telephone call. An operator console receives a call having one or more pieces of information that are to be validated. The operator console sends a validation request to a validation system. The validation system includes a database that stores instructions that define at least a part of a validation procedure corresponding to the validation request. The validation system returns a validation response to the operator console which subsequently indicates that the telephone call can be completed.

Abstract: A system and method for processing telephone calls and providing enhanced services is presented. The call processing system includes a billing system that processes billing information records for completed calls. In this type of processing, the billing system applies rate information stored in a rate file to the completed call parameters contained within the billing information record. Derived billing information is subsequently stored in a toll file. The billing system also uses rate information stored in the rate file to respond in real-time to rate quote requests. Upon receipt of a rate quote request from a requesting system, the billing system retrieves rate information from the rate file, calculates a cost/minute of a desired call, and returns a rate quote to the requesting system.

Abstract: A distributed voice system and method provides voice scripting and voice messaging to a call processing system. According to this system and method, audio voice is recorded in frames and the frames encapsulated into data packets. The data packets are stored in a database as voice scripts or voice messages. To play back a voice script or voice message, its packets are sequentially retrieved from the database. As soon as the first packet is retrieved, the data are extracted therefrom and playback can begin. As the voice is being played back to a user 106, subsequent packets are retrieved, the data extracted therefrom, and the data buffered for playback. In this manner, a voice script or a voice message can be played back without interruption.

Abstract: A system and method for reconfiguring a validation system in real time is presented. An operator console receives a call having one or more pieces of information that are to be validated. The operator console sends a validation request to a validation system. The validation system includes a database that stores instructions that define at least a part of a validation procedure corresponding to the validation request. The validation procedures can be changed in a manner transparent to the operation of the operator console.

Abstract: A system and method for processing telephone calls and providing enhanced services is presented. The call processing system includes a network control processor for controlling the processing and routing of the calls and for providing enhanced features, and a matrix switch for routing calls from an originating location to a terminating location. Operator consoles can be included to provide operator assistance to the caller. The network control processor comprises a central message processor that receives call data, determines the type of call, determines the processing required, and determines whether operator assistance is required. A call route distributor allocates an operator console to the call if required. A billing server is used to track billing information for the call while it is in progress. A database server is provided for database look-ups and storage.

Abstract: A call conferencing system and method includes a conference call controller and a conference bridge. The conference bridge includes a plurality of conference ports, to which conference participant audio is connected. Connection of conference ports in the bridge, bridges together the audio of the participants, thus forming the conference. The call conferencing system receives the initial scheduling request for the conference call, checks resource availability for the scheduled conference date and time, and reserves the required resources for the conference if they are available. To create the conference, conference call controller causes an operator console to be tied to a conference port on the bridge. Conference call controller originates a call to a conference participant via a conference port and ties the participant to the console via the bridge. The console informs the participant of the conference and the conference call controller connects the participant to the conference.

Abstract: A call conferencing system and method includes a conference call controller and a conference bridge. The conference bridge includes a plurality of conference ports, to which conference participant audio is connected. Connection of conference ports in the bridge, bridges together the audio of the participants, thus forming the conference. The call conferencing system receives the initial scheduling request for the conference call, checks resource availability for the scheduled conference date and time, and reserves the required resources for the conference if they are available. To create the conference, conference call controller causes an operator console to be tied to a conference port on the bridge. Conference call controller originates a call to a conference participant via a conference port and ties the participant to the console via the bridge. The console informs the participant of the conference and the conference call controller connects the participant to the conference.