Abstract: During a co-browsing session between a host computer and an agent computer, a co-browsing window is displayed on a display screen of the host computer. To facilitate concurrent chat messaging, a web browser running on the host computer displays a first chat window at a first area of the display screen. A second chat window is generated based on the first chat window. The first chat window is removed from display at the first area of the display screen, and the second chat window is displayed at a second area of the display screen where the second chat window obstructs less of the co-browsing window than the first chat window did before the first chat window was removed from display at the first area of the display screen.

Abstract: Described are systems and methods for screen sharing between host and agent computing systems. At a time before capturing the screen of the host computing system, each open window corresponding to a browser process is identified. Certain information is acquired about each browser process. It is determined, in response to the certain information acquired about each browser process, whether the open window corresponding to that browser process is eligible for screen capture. For each eligible open window, each visible portion of that eligible open window is captured. Capture of an image on the screen of the host computing system is limited to each visible portion of each eligible open window.